Jasmine Lai
San Francisco
Summary
Computer Engineering graduate with technical troubleshooting experience and a strong foundation in systems and Unix environments. Experienced in diagnosing hardware and software issues in customer-facing roles and committed to transitioning into a position that focuses on reliability, problem-solving, and user support.
Overview
9
9
years of professional experience
Work History
Specialist
Apple
07.2021 - Current
- Diagnosed hardware and software issues for customers and recommended technical solutions.
- Educated users on device setup, system functionality, and troubleshooting best practices.
- Resolved technical concerns while maintaining high customer satisfaction.
Sales Associate
UNIQLO Union Square
08.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Ops Intern
Tawkify
02.2020 - 03.2020
- Kept track of records, responded and scheduled client's phone calls, reminded MS team to do daily mandatory tasks.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Analyzed problems and worked with teams to develop solutions.
Courtesy Clerk
Safeway
05.2017 - 06.2017
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
Bachelor of Science - Computer Engineering
San Francisco State University
San Francisco, CA01-2019
High School Diploma -
Lowell High School
San Francisco, CA05-2014
Skills
- Troubleshooting
- Diagnostics
- Customer issue resolution
- Process adherence
- Escalation handling
Languages
English
Vietnamese
Chinese (Mandarin)
Japanese
Timeline
Specialist
Apple
07.2021 - Current
Sales Ops Intern
Tawkify
02.2020 - 03.2020
Sales Associate
UNIQLO Union Square
08.2019 - 04.2021
Courtesy Clerk
Safeway
05.2017 - 06.2017
Bachelor of Science - Computer Engineering
San Francisco State University
High School Diploma -
Lowell High School
Professional Affiliations
IEEE (Institute of Electrical and Electronics): Member
- Attended general meetings and engineering related seminars, learned how to interact with others to form connections,
SWE (Society of Women Engineers): Member
- Attended workshops, learned how to socialize to develop skills critical to the workforce