Jasmine Kaur
Summary
Developed comprehensive skill set in fast-paced maritime environment, excelling in logistics coordination and customer support. Adept at managing complex schedules, solving unforeseen issues, and maintaining regulatory compliance. Seeking to transition into new field where these transferrable skills can drive efficiency and client satisfaction.
Experienced with coordinating port operations and managing vessel logistics efficiently. Utilizes exceptional organizational and communication skills to ensure smooth operations and client satisfaction. Strong understanding of maritime regulations and procedures, ensuring compliance and operational excellence.
Overview
3
3
years of professional experience
Work History
Port Agent
FK Warren Ltd
Halifax, NS
05.2024 - 09.2025
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information.
- Coordinated vessel operations, ensuring timely arrivals and departures in compliance with maritime regulations.
- Supported clients by providing real-time updates on vessel status and port activities.
- Assisted in emergency response efforts within the port area when required, coordinating resources efficiently for swift resolution of incidents.
- Coordinated essential services such as bunkering, waste disposal, fresh water supply, ensuring seamless operations for vessels in port.
- Coordinated with various government agencies to ensure compliance with local regulations and requirements.
Customer Support Specialist
Rogers Communications
Toronto, ON
06.2023 - 03.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
Office Administrative Assistant
Blue Bliss Bedding
Mississauga, ON
06.2022 - 02.2023
- Responded to inquiries via phone and email, providing exceptional customer service support.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Education
Purchasing And Supply Chain Management
Seneca College of Applied Arts And Technology
North York04-2022
Skills
- Ensuring customer satisfaction
- Shipping documentation
- Port clearance procedures
- Ship husbandry services
- Vessel operations management
- Teamwork and collaboration
- Multitasking
- Crew coordination
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Port Agent
FK Warren Ltd
05.2024 - 09.2025
Customer Support Specialist
Rogers Communications
06.2023 - 03.2024
Office Administrative Assistant
Blue Bliss Bedding
06.2022 - 02.2023
Purchasing And Supply Chain Management
Seneca College of Applied Arts And Technology