JASMINE KAUR

Mississauga,ON

Summary

Motivated and detail-oriented Travel Consultant Intern with hands-on experience gained at Sunwing Vacations Group. Skilled in supporting client reservations, maintaining accurate traveller profiles, and assisting with exchanges, cancellations, and refunds using GDS systems. Strong ability to manage travel data in Excel and Microsoft Office tools to ensure efficiency and accuracy. Known for providing exceptional customer service, adapting quickly in fast-paced environments, and demonstrating a passion for the travel industry.

Overview

years of professional experience

Certification

Work History

Security Supervisor

Knights On Guard

Scarborough, ON

05.2023 - Current

Trained and mentored junior security staff on procedures and emergency responses.
Responded promptly to alarms and incidents, managing situations effectively.
Collaborated with management to assess security needs and improve protocols.
Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Provided security team leadership and contributed to on-call duties.
Inspected posts and met with subordinates to outline tasks and responsibilities.

Travel Expert

Sunwing

Brampton, Ontario

05.2023 - 01.2024

Assisted with client reservations using GDS, including flights, hotels, and vacation packages.
Helped process changes, cancellations, exchanges, and refunds, gaining hands-on experience with airline and company procedures.
Conducted research to recommend cost-effective travel options tailored to client needs.
Assisted with group travel coordination and vacation package arrangements.
Maintained and updated traveller profiles, ensuring accuracy in client records.
Delivered excellent customer service by actively listening to client concerns and escalating issues when necessary.
Developed strong relationships with clients through excellent communication skills, resulting in repeat business and referrals.

Education

TOURISM- Travel And Service Management - Tourism And Hospitality

Humber Institute of Technology And Advanced Learning

Toronto, ON

08-2023

Skills

Travel Systems: Apollo (basic experience), GDS reservations, ticketing, exchanges, refunds
Client Service: Strong communication, problem-solving, and customer-first approach
Travel Knowledge: Domestic, transborder, and international destinations; routings & fare structures

Technical Skills: Microsoft Office Suite (Word, Excel, Outlook, Teams)
Teamwork & Adaptability: Ability to multitask in fast-paced environments and quickly learn new processes

Languages

English

Full Professional

French

Limited Working