Jasmine Kaur
Calgary,AB
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bell Canada
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Administrative Assistant
HV Global Immigration Ltd.
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Broadstreet Properties
04.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior Technical Support Representative
24-7 Intouch Polo Park
10.2020 - 09.2022
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Streamlined ticket resolution process for improved response times and overall customer experience.
Technical Support Analyst
DependableIT
10.2019 - 10.2020
- Resolved complex technical issues for clients, enhancing overall system performance.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
Education
Diploma - Biotechnology
Mohawk College of Applied Arts And Technology
Hamilton, None04-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
Languages
English
Native or Bilingual
Timeline
Sales Associate
Bell Canada
10.2023 - Current
Administrative Assistant
HV Global Immigration Ltd.
03.2023 - Current
Customer Service Representative
Broadstreet Properties
04.2022 - 01.2023
Senior Technical Support Representative
24-7 Intouch Polo Park
10.2020 - 09.2022
Technical Support Analyst
DependableIT
10.2019 - 10.2020
Diploma - Biotechnology
Mohawk College of Applied Arts And Technology
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