Jasmine Kaur
Toronto
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Operations-customer Expert
Teleperformance
Toronto, Ontario
11.2024 - Current
- Ensured a seamless customer experience while working for Toyota Financial Services by offering effective solutions and navigating multiple systems, including Salesforce.
- Collaborated with team members to meet objectives, share insights, and enhance overall customer service.
- Delivered top-notch customer service by promptly resolving account issues and addressing inquiries.
- Dedicated to continuous learning, to improve performance, and to ensure accurate documentation of customer interactions.
- Worked with cross-functional teams to achieve goals.
Dispatch Coordinator
Synergy Protection Group
Toronto, Ontario
04.2024 - 11.2024
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Documented services performed, operations information, and dispatch details in system.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Prepared daily work and run schedules.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
HR Intern
GAO Tek
Scarborough, Canada
11.2023 - 09.2024
- Interviewing candidates and executing the onboarding process.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Provided follow-up correspondence to applicants regarding employment status.
- Hired employees and processed hiring-related paperwork.
Cashier
NO FRILLS
Toronto, Canada
06.2022 - 03.2024
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Discounted purchases by scanning and redeeming coupons.
- Followed company security procedures for handling large sums of money.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
HR Intern
Elegant Audio and Video Solutions
Delhi, India
01.2021 - 12.2021
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews
- Created job postings and placed them on various job boards and websites
- Analyzed resumes to assess qualifications for open positions
- Developed reports for HR team members to use during meetings and presentations
- Organized events such as orientations, training sessions, benefits fairs
Education
POST-GRADUATE DIPLOMA - Human Resource Management
LAMBTON COLLEGE
Toronto, ON12.2023
Bachelor Of Arts - Psychology
DELHI UNIVERSITY
India06.2020
Skills
- Complex problem solving
- Salesforce
- Multitasking Abilities
- Troubleshooting
- Analytical and critical thinking
- Good Telephone Etiquette
- Attention to detail
- Multitasker
- Time management
- Communication skills
- Building Customer Relations
- Training and Development
- Reception Management
- Employee hiring
- Recruitment
- Human Resources Support
- Customer service
- Cash handling
- Sales Management
Timeline
Operations-customer Expert
Teleperformance
11.2024 - Current
Dispatch Coordinator
Synergy Protection Group
04.2024 - 11.2024
HR Intern
GAO Tek
11.2023 - 09.2024
Cashier
NO FRILLS
06.2022 - 03.2024
HR Intern
Elegant Audio and Video Solutions
01.2021 - 12.2021
POST-GRADUATE DIPLOMA - Human Resource Management
LAMBTON COLLEGE
Bachelor Of Arts - Psychology
DELHI UNIVERSITY
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