Jasmine Kaur
New Waterford
Summary
Proven track record in enhancing customer loyalty and streamlining training processes at McDonald's, demonstrating exceptional customer service and employee training skills. Expert in managing high-stress situations and leading teams to exceed performance goals. Increased repeat business through empathetic resolution of complaints, showcasing strong problem-solving and active listening abilities.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
10.2022 - 10.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
GS Trading
12.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Business Administration - Business
Cambrian College of Applied Arts And Technology
North York08.2023
High School Diploma -
Gobindgarh Public School
Mandi Gobindgarh03.2020
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Crew Trainer
McDonald's
10.2022 - 10.2024
Customer Service Representative
GS Trading
12.2021 - 04.2022
Bachelor of Business Administration - Business
Cambrian College of Applied Arts And Technology
High School Diploma -
Gobindgarh Public School
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