Jasmine Kaur
Calgary,AB
Summary
Results-oriented Administrative and Sales Coordinator with over 5 years of experience in driving sales growth and delivering exceptional customer service. Proven track record in managing client relationships and utilizing CRM software to enhance sales processes. Committed to leveraging sales expertise and organizational skills to contribute to team success and support organizational growth.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
Thermo King Western (Calgary)
06.2024 - Current
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Utilized software tools (e.g., Salesforce, Microsoft Office) to manage data, streamline processes, and enhance record-keeping efficiency.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to project timelines.
- Organized and maintained executives’ calendars, including scheduling meetings, appointments, and travel arrangements.
- Assisted in budget management by monitoring expenditures, preparing reports, and ensuring adherence to financial guidelines.
- Coordinated all logistical aspects of events, including transportation arrangements, on-site setup and breakdown, and ensuring compliance with health and safety regulations.
Sales and Client Advisor
ADT- S&P Data
10.2023 - 07.2024
- Engaged with customers to assess their needs and provide tailored product recommendations, enhancing customer satisfaction and driving sales.
- Utilized CRM software to track client interactions, manage sales pipelines, and analyze sales data for improved decision-making.
- Achieved and exceeded monthly sales targets by an average of 33% through effective negotiation and sales strategies.
- Developed detailed proposals tailored to individual client needs, effectively outlining the range of products and services offered by the company.
- Supported the onboarding of new sales team members by providing training on administrative processes, CRM usage, and product knowledge.
- Produced sales documents, finalized deals, and meticulously maintained records, ensuring accuracy and compliance with company procedures.
Customer Service and Sales Representative
Onstar- Sydney Centre
03.2019 - 10.2023
- Managed a high volume of customer inquiries and calls, adeptly resolving billing and ordering issues independently, achieving a 100% issue resolution rate.
- Guided customers through the purchasing process, skillfully employing upselling and cross-selling techniques to enhance sales revenue when appropriate.
- Exceeded sales targets by an impressive 55% through the implementation of highly strategic and impactful sales strategies and tactics.
- Successfully handled over 50 calls per shift, effectively onboarding new customers, retrieving and managing customer data, and addressing inquiries with professionalism and efficiency.
- Educated customers on billing processes, payment options, current promotions, and product offerings, utilizing persuasive selling techniques to drive sales.
- Conducted 40-50 outbound phone calls daily to connect with potential clients, effectively expanding the customer base and generating new business opportunities.
Front Desk Agent
Destiny Abroad
05.2018 - 08.2018
- Welcomed clients and visitors with warmth and professionalism as the first point of contact.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Scheduled appointments and coordinated conference room reservations efficiently.
- Handled mail distribution and managed office supplies inventory to ensure smooth operations.
- Coordinated courier services and assisted with administrative tasks such as filing, data entry, and document preparation.
- Demonstrated strong communication skills and attention to detail in all interactions.
- Proactively contributed to maintaining a positive work environment through a proactive approach to tasks and responsibilities.
Education
Associate Degree - Business Marketing
Algonquin College of Applied Arts And Technology
Ottawa, ON05-2020
High School Diploma -
Spring Dale Senior School
Amritsar, Punjab05-2018
Skills
Administrative Skills:
- Data Entry and Record Keeping
- Calendar Management and Scheduling
- Proficient in Office Software (eg, Microsoft Office Suite, Google Workspace, Pipeline)
- Office Management and Coordination
- Event Coordination
Technical Skills
- Proficiency in CRM Software (eg, Salesforce)
- Experience with Data Analysis Tools (eg, Excel, Google Analytics)
- Basic Accounting Knowledge (eg, invoicing, budgeting)
- Proficient in Keystone Software (Service, Warranty, etc)
Sales Skills:
- Customer Relationship Management
- Sales Pipeline Management
- Upselling and Cross-Selling
- Lead Generation and Qualification
Soft Skills:
- Strong Communication Skills (Verbal and Written)
- Attention to Detail
- Adaptability and Flexibility
- Ability to Work Under Pressure
- Teamwork and collaboration
Accomplishments
- Achieved a customer satisfaction rating of 95% by providing exceptional support and resolving issues promptly, enhancing client relationships.
- Successfully managed the administration of over 200 sales accounts simultaneously, consistently meeting deadlines and maintaining high accuracy in record-keeping.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Coordinator
Thermo King Western (Calgary)
06.2024 - Current
Sales and Client Advisor
ADT- S&P Data
10.2023 - 07.2024
Customer Service and Sales Representative
Onstar- Sydney Centre
03.2019 - 10.2023
Front Desk Agent
Destiny Abroad
05.2018 - 08.2018
Associate Degree - Business Marketing
Algonquin College of Applied Arts And Technology
High School Diploma -
Spring Dale Senior School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteQuote
It is never too late to be what you might have been.
George Eliot
Software
Salesforce
DIS Keystone
Microsoft Office
Similar Profiles
BALWINDER KAUR BHANGUBALWINDER KAUR BHANGU
Home Child Care Worker at CalgaryHome Child Care Worker at Calgary
Wyatt KearnsWyatt Kearns
Babysitter at CalgaryBabysitter at Calgary
Niyutkumar ShahNiyutkumar Shah
Home Depot (Part-time) at CalgaryHome Depot (Part-time) at Calgary
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC
Natnael YhdegoNatnael Yhdego
Cashier / Customer Service Associate at Popeyes Louisiana KitchenCashier / Customer Service Associate at Popeyes Louisiana Kitchen