Jasmine Kaur
Lethbridge,AB
Summary
I am a motivated and customer focused individual with desire to take on new challenges. Proven capability to make strong relationships with customers in order to contribute to company growth. I am seeking a job to utilize my skills in customer service, sales, and collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Customer Service Department
09.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Cashiers
03.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Association
Sales Associate
07.2022 - 02.2023
- Facilitated networking opportunities among members through carefully planned social events.
- Created targeted communications materials that informed members about important issues affecting their industry or profession.
- Oversaw the successful execution of major conferences, trade shows, workshops, and networking events.
- Spearheaded fundraising efforts, securing critical financial support for association programs and activities.
- Developed robust marketing campaigns for events, resulting in increased attendance and revenue generation.
- Managed budgets effectively, ensuring that resources were allocated wisely to maximize impact on key objectives.
Education
General Arts And Science - Psychology And Sociology
Lethbridge College
Lethbridge, ABSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Microsoft Excel
Timeline
Customer Service Representative
Customer Service Department
09.2023 - 03.2024
Cashier
Cashiers
03.2023 - 09.2023
Sales Association
Sales Associate
07.2022 - 02.2023
General Arts And Science - Psychology And Sociology
Lethbridge College
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