Jasmine Kaur
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Rogers Communications
06.2023 - 03.2024
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
Office Administrative Assistant
Blue Bliss Bedding
06.2022 - 02.2023
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Front Desk Concierge
Urbacon
10.2021 - 04.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answer, screen and forward calls.
- Issue office pass for visitors, keep records of visitors and staff.
- Receive, sort and distribute daily mail/ deliveries.
Education
Purchasing And Supply Chain Management
Seneca College of Applied Arts And Technology
North York, ON04.2022
Skills
- Customer Response
- Sales Support
- Data Entry
- Spreadsheets
- Microsoft Outlook
- Customer Relations
- Creative Problem Solving
- Brand representation
- Active Listening
- Microsoft Excel
- Computer Proficiency
- Administrative Support
Timeline
Customer Support Specialist
Rogers Communications
06.2023 - 03.2024
Office Administrative Assistant
Blue Bliss Bedding
06.2022 - 02.2023
Front Desk Concierge
Urbacon
10.2021 - 04.2022
Purchasing And Supply Chain Management
Seneca College of Applied Arts And Technology
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