Jasmine Kaur
-
Mississauga,ON
Summary
Goal-oriented worker with outstanding knowledge of customer service reorientation ,organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and talents in both security and subway experience Committed to best customer service and maintaining professionalism. It bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Security Guard
William Osler Hospital
Etobicoke, ON
02.2021 - Current
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Permitted entry with escort for approved persons into secure locations.
- Oversaw daily monitoring and patrolled buildings every hours of shift , grounds and work sites.
- Oversaw entry and exit of more then 100 employees and visitors daily
COVID-19 Screener
Trillium hospital
Mississauga, Ontario
05.2022 - 07.2022
- Eligibility for entrance by provided Visitor Pass sticker, screen for symptoms, and referred individuals for additional screening if required, Confirmed scheduled appointments of patients
- Informed internal/external clients of all safety and infection control measures, as well as visitor restrictions.
- Performed screening duties as needed in safe, sensitive yet firm manner including hand sanitizing, distribute proper infection control surgical mask , asking screening questions to every individual.
- Identified issues, analyzed information and provided solutions to problems of every visitors .
- Protected individual confidentiality as prescribed by local, state and federal mandates
Customer Service Representative
Subway sandwiches
Brampton, ON
01.2018 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Submitted weekly, monthly financial reports , trained new staff members and supervising all staff.
- Greeted customers entering store and responded promptly to customer needs.
- Supported customer service, providing informational resources regarding promotions and increased sales by10%
- Processed customer adjustments to maintain financial accounts
Education
Some College (No Degree) - Business Association Diploma
St. Lawrence College
Kingston, ON 01.2017 - 04.2018
High School Diploma -
Play Ways Senior Secondary School
Patiala Punjab India 03.2013 - 04.2014
Skills
Punctuality
undefinedAccomplishments
- Achieved project management and advance leadership program by completing with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
COVID-19 Screener
Trillium hospital
05.2022 - 07.2022
Security Guard
William Osler Hospital
02.2021 - Current
Customer Service Representative
Subway sandwiches
01.2018 - 03.2022
Some College (No Degree) - Business Association Diploma
St. Lawrence College
01.2017 - 04.2018
High School Diploma -
Play Ways Senior Secondary School
03.2013 - 04.2014
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