Jasmine Jayawardhena

I am currently seeking part time employment in this field. My experience is based on my pharmacy experience dealing with customers. i am great with customers and identifying their needs as well as enhancing their experience in assuring their return for business. I currently work in a sterile compounding environment and pharmacy dispensary. I handle over 20 calls per day and check and prepare over 100 Intravenous fluid bags per day as well as oral medications and supplies to administer the medications.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Lead Pharmacy Technician