Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasmine Jasmine

Surrey,BC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification

Work History

Daily Operations Lead

BANANA REPUBLIC,
  • Executing managerial tasks and maintaining productivity
  • Acting as mentor and role model to employees
  • Tracking progress weekly, monthly and quarterly to align with annual objectives
  • Overseeing daily operations
  • Monitor and maintain store inventory and manage supply orders.
  • Performed quality control and monitored production efforts.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Support worker

PATHWAY COMMUNITY SERVICES
  • Assisting clients in taking medication and recording it on mars sheet
  • Assisting with ambulating, eating and physical transfers
  • Assisting in training new employees and helped with smooth running of the operations
  • Well rounded in conflict resolution and de-escalation
  • Conducting 911 calls in escalated and emergency situations
  • Adhering to all occupational health and safety regulations, compiled with standard policies.

Sales supervisor

VICTORIA’S SECRET
  • Supervising on company goals, meeting expectations
  • Effectively connect with team and managerial staff
  • Focused on urgency to client needs
  • Trained to perform under high pressure situations
  • Trained at cash handling and rechecking associate hours
  • Awarded angel of the month twice in a row for focused selling behavior

Education

Diploma of Hospitality Management - Hospitality

CDI College
Surrey, BC
05.2023

International Business Management Post Degree Diploma -

Douglas College
New Westminster, BC
2020

Bachelor of Commerce -

Punjab University
2018

Skills

  • Excellent interpersonal
  • Self-Control
  • Team Player
  • Empathy
  • Effective Communication
  • Dependable
  • Team player
  • Excellent time management skills
  • Conflict management
  • Public speaking

Certification

Certification in Google Analytics for Beginners-Certification in Google Ad Search Inbound Marketing-Certification Food safe- First Aid certified-WHIMIS training.

Timeline

Daily Operations Lead

BANANA REPUBLIC,

Support worker

PATHWAY COMMUNITY SERVICES

Sales supervisor

VICTORIA’S SECRET

Diploma of Hospitality Management - Hospitality

CDI College

International Business Management Post Degree Diploma -

Douglas College

Bachelor of Commerce -

Punjab University

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Jasmine Jasmine