Jasmine Ismail
Ottawa
Summary
Jasmine has a good sense of
analysis and is a team-spirited.
is motivated and demonstrates
an excellent sense of organization
and of time management during her
academic projects. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Surveillance Operator
Paladin Technology
04.2023 - Current
- Monitoring and dispatching alarm events and live crime (in progress) via video monitoring.
- Initiate after-hour emergency service calls and security requests.
- Handling 200 incoming / outbound calls and email communication.
- Provide dispatch information to emergency responders as appropriate
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
Retirement Services Representative
Elmwood Lodge
11.2022 - 04.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative
LifeWorks
08.2022 - 03.2023
- Asses client's information and needs who request to speak to Counsellor upon their initial all for services
- Determining client's suitability for short-term counseling referrals
- Book clients in for ongoing sessions with Counselors
- Warm transfer clients to Counselors if client requires immediate intervention
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CUSTOMER SERVICE REPRESENTATIVE
Msi Corp
03.2019 - 11.2022
- Ensure order quality and accuracy while coordinating with other departments to meet service activation dates
- Handling customer complaints, resolving issues and negotiating the best solution
- Close sales and efficiently place orders within allotted time frame
- Communicate and establish ongoing partnerships with internal and external customers;
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Earl of March Secondary School
Kanata, ON06.2016
Skills
- CPR certified
- Security license
- Detail oriented
- Superior proficiency in Microsoft Office,
Internet, Outlook, and Share Point - Organized
- Open to change
- Flexibility
- Empathic
- Persistent
- Critical thinking
Accomplishments
- Salvation Army - Ottawa ON | Jan 2016- Inventory stock and requisition of newstock- Cashier
- Ottawa Food Bank - Ottawa ON | 2012 Prepared meals for and served food tothe homeless
Timeline
Surveillance Operator
Paladin Technology
04.2023 - Current
Retirement Services Representative
Elmwood Lodge
11.2022 - 04.2023
Customer Service Representative
LifeWorks
08.2022 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
Msi Corp
03.2019 - 11.2022
High School Diploma -
Earl of March Secondary School
Similar Profiles
Brian PaiBrian Pai
Project Manager at Paladin TechnologyProject Manager at Paladin Technology
Jose GuevaraJose Guevara
Project Lead at Paladin TechnologyProject Lead at Paladin Technology
Anthony DellAnthony Dell
Human Resources - Project Manger at Paladin TechnologiesHuman Resources - Project Manger at Paladin Technologies