Jasmine Hutsulak
Orillia,ON
Summary
Dedicated hospitality professional with 18 years of experience enhancing guest experiences through effective upselling and outstanding service. Strong multitasking, time management, and communication skills improve guest satisfaction and service efficiency. Versatile background in driving team success and optimizing operational processes.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Fairfield Inn And Suites Marriott
Orillia, Ontario
01.2024 - Current
- Welcomed guests, delivering comprehensive information on hotel services and amenities to enhance their experience.
- Resolved guest inquiries and concerns promptly, enhancing service quality.
- Managed guest check-in and check-out procedures, ensuring accuracy in reservations and payments.
- Collaborated with housekeeping to guarantee room readiness for arrivals.
- Assisted in coordinating room assignments based on preferences to improve guest satisfaction.
- Resolved guest complaints through critical thinking, ensuring timely resolutions to maintain high guest satisfaction.
Breakfast Attendant
Fairfield Inn And Suites Marriott
Orillia, Ontario
04.2024 - 04.2025
- Prepared and set up daily breakfast buffet, offering diverse and high-quality options for guests.
- Replenished buffet items promptly to ensure availability for all guests.
- Prepared daily breakfast bar featuring diverse self-serve and cooked meal options.
- Restocked food items and supplies throughout breakfast service to meet guest demand.
- Maintained cleanliness of dining area, ensuring tables, chairs, floors, and windows were presentable for guests.
- Monitored food safety standards during preparation and service to comply with health regulations.
- Engaged with guests to foster welcoming atmosphere and enhance overall dining experience.
Catering Server
Blazing Kitchen
Etobicoke, Ontario
05.2020 - 03.2023
- Delivered excellent customer service throughout event duration.
- Organized table arrangements to enhance guest experience and facilitate smooth service.
- Prepared catering services for events, ensuring all equipment operational and dismantled services at banquet halls and customer locations.
- Executed setup and cleanup of dining areas, creating welcoming atmosphere for guests.
- Adhered to health and safety guidelines during food handling processes.
- Managed multiple tasks simultaneously while maintaining accuracy and quality.
- Adjusted schedules and tasks during events to effectively respond to changing demands.
- Performed post-event cleanup, including washing dishes and utensils, to uphold sanitation standards.
Waitress
Mimico Pub and Grill
Etobicoke, Ontario
- Promptly responded to customer inquiries and special requests to enhance satisfaction.
- Coordinated with kitchen staff to streamline food service operations, ensuring timely delivery.
- Promoted menu items to elevate guest satisfaction and overall dining experience.
- Cultivated strong relationships with regular customers through personalized interactions, enhancing loyalty.
- Assisted in training new staff on service procedures and policies, contributing to improved service consistency.
Bartender
South Shore Bar and Grill
Etobicoke, Ontario
- Prepared and mixed cocktails according to standard recipes and customer preferences. and beverages per standard recipes and customer preferences.
- Delivered exceptional customer service, enhancing overall guest satisfaction.
- Managed inventory levels of liquor, beer, and wine, ensuring consistent stock availability for service demands.
- Ensured cleanliness and organization of bar area and equipment to enhance operational efficiency.
- Executed opening and closing duties, including restocking supplies.
- Fostered strong working relationships with coworkers, supporting teamwork and a positive work environment.
Waitress/Assistant Bartender
Local Bar and Grill
Etobicoke, Ontario
- Served meals and beverages promptly, enhancing guest satisfaction at tables.
- Managed multiple tables efficiently, ensuring consistent high service standards.
- Addressed guest complaints and concerns promptly, fostering a positive dining experience.
- Took food and drink orders accurately and efficiently.
- Assisted with menu explanations and recommendations for guests.
Education
High School Diploma -
Humberside C.I
Toronto, ON01-2008
Skills
- Food safety practices
- Buffet setup and management
- Customer engagement strategies
- Beverage preparation skills
- Event coordination expertise
- Customer service excellence
- Team collaboration techniques
- Inventory management systems
- Effective upselling techniques
- Service efficiency optimization
- Time management skills
- Conflict resolution strategies
Certification
- Smart Serve Certificate
Timeline
Breakfast Attendant
Fairfield Inn And Suites Marriott
04.2024 - 04.2025
Guest Services Agent
Fairfield Inn And Suites Marriott
01.2024 - Current
Catering Server
Blazing Kitchen
05.2020 - 03.2023
Waitress
Mimico Pub and Grill
Bartender
South Shore Bar and Grill
Waitress/Assistant Bartender
Local Bar and Grill
High School Diploma -
Humberside C.I