JASMINE HELLQVIST
Halifax,NS
Summary
Dedicated, diligent and curious graduate with a Bachelor of Criminology and a minor in Psychology from Saint Mary's University with six years experience in customer service. Possesses strong attention to detail while taking pride in work completed efficiently and accurately. Strives to go above and beyond, delivering outstanding results with energy and enthusiasm.
Overview
7
7
years of professional experience
Work History
Golf Shop Associate
Lora Bay Golf
04.2023 - 08.2023
- Consistently received positive feedback from members for delivering exceptional customer service, resulting in increased member satisfaction scores
- Assisted in managing inventory levels, performing regular stock checks, and coordinating with suppliers to ensure product availability.
- Demonstrated effective conflict resolution skills, addressing customer concerns and ensuring satisfactory resolutions to maintain positive relationships
- Conducted thorough end-of-day reconciliations and cash-handling procedures, ensuring 100% accuracy in financial reporting and compliance with company protocols
- Utilized TagMarshell technology to proactively monitor and optimize the pace of play on the golf course, contributing to a 20% reduction in customer wait times
- Trained new staff members on customer service protocols, product knowledge, and point-of-sale procedures, contributing to a cohesive and knowledgeable team
Companionship Caregiver
Right at Home
04.2023 - 08.2023
- Cultivated enduring and trusting relationships with geriatric clients through empathetic communication and genuine companionship, contributing to a positive and uplifting environment
- Provided compassionate assistance with personal care tasks, including dressing, mobility support, and medication reminders, enhancing the overall comfort and dignity of clients while promoting independence
- Successfully adapted caregiving approaches to accommodate the unique needs and preferences of individual clients, fostering a personalized and comfortable environment
- Proactively monitored and reported changes in clients' health conditions, ensuring timely medical attention and intervention when necessary
- Demonstrated cultural sensitivity and respect when providing care, recognizing and honoring the diverse backgrounds and preferences of clients
- Maintained accurate and organized documentation of clients' health status, activities, and any changes in condition, facilitating seamless communication with healthcare providers and family members
Nanny
The Blue Mountains
05.2022 - 09.2022
- Demonstrated excellent communication skills with parents, providing regular updates on the children's activities, achievements, and any concerns
- Managed daily schedules efficiently, ensuring timely pick-ups, drop-offs, and participation in various activities
- Organized and facilitated structured routines, including homework time, playtime, and bedtime, fostering a sense of stability for the children
- Managed multiple responsibilities simultaneously, such as overseeing homework, preparing meals, and coordinating extracurricular activities
- Utilized positive reinforcement techniques to encourage good behavior and foster a nurturing environment
- Demonstrated resourcefulness in finding age-appropriate and stimulating activities that align with the children's interests
Stable Hand
Valley Ridge Family Farm
04.2021 - 09.2021
- Assisted in the training of horses, including groundwork, lunging, and basic obedience, contributing to the development of well-behaved and responsive animals
- Maintained detailed records of horse health, vaccinations, farrier visits, and other essential information, ensuring accurate and organized documentation
- Demonstrated strong problem-solving skills in resolving day-to-day challenges related to horse care, stable management, and facility maintenance
- Demonstrated exceptional skill in managing horses with diverse temperaments through a compassionate and patient approach, fostering trust and positive relationships with each equine companion
- Proactively identified and expertly addressed common equine health issues, showcasing a comprehensive understanding of equine physiology and implementing preventative care measures
- Orchestrated seamless daily operations by efficiently managing tasks such as feeding schedules, stall maintenance, and turnout, optimizing the overall workflow within the stable
Pool Attendant
Shore to Slope Management
05.2021 - 09.2021
- Proven knowledge of water safety regulations and practices, ensuring a secure environment for all pool users
- Extensive experience in routine pool maintenance tasks, such as skimming, vacuuming, and backwashing, to uphold cleanliness and hygiene standards
- Effective communication with guests, team members, and management to ensure smooth operations and address any concerns promptly
- Accurate and organized record-keeping of pool usage, chemical levels, and maintenance activities, contributing to efficient management practices
- Received positive feedback and recognition from guests for exceptional service and dedication to ensuring an enjoyable and safe pool experience
- Proactively enforced COVID-19 safety precautions and protocols, demonstrating adaptability and independently handling challenging situations to maintain a secure environment
Pool Attendant
Shore to Slope Management
06.2020 - 09.2020
- Proven knowledge of water safety regulations and practices, ensuring a secure environment for all pool users
Extensive experience in routine pool maintenance tasks, such as skimming, vacuuming, and backwashing, to uphold cleanliness and hygiene standards - Effective communication with guests, team members, and management to ensure smooth operations and address any concerns promptly
- Accurate and organized record-keeping of pool usage, chemical levels, and maintenance activities, contributing to efficient management practices
- Received positive feedback and recognition from guests for exceptional service and dedication to ensuring an enjoyable and safe pool experience
- Proactively enforced COVID-19 safety precautions and protocols, demonstrating adaptability and independently handling challenging situations to maintain a secure environment
Team Member
Essa & District Agricultural Society
06.2016 - 08.2016
- Coordinated logistics for vendor setups and exhibitor spaces, ensuring smooth operations and timely execution
- Collaborated with various departments to streamline event processes and enhance overall efficiency
- Demonstrated strong communication skills to facilitate effective teamwork and coordination
- Successfully adapted to dynamic and fast-paced event environments, demonstrating the ability to handle unexpected challenges and changes
- Managed cash transactions at gate admissions, maintaining accuracy and accountability in handling financial transactions
- Orchestrated the organization of ribbons for 22 committee heads, showcasing meticulous attention to detail and organizational skills
- Proactively identified and addressed issues related to parking control, mobility challenges, and other event-related matters
- Demonstrated leadership by taking initiative in overseeing specific areas of event management
Education
B.A. Criminology and Minor in Psychology -
Saint Mary's University
Halifax, NS12.2023
High School Diploma -
Jean Vanier Catholic High School
Collingwood, ON01.2019
Skills
- Accuracy
- Responsibility
- Customer Service
- Communication
- Organization
- Attention to Detail
- Time Management
- Problem-Solving
- Adaptability
- Microsoft Windows
- MS Office
- Zoom
- Microsoft Teams
- Google docs
- Powerpoint
- Excel
- Word
- Outlook
- Brightspace
- Conflict resolution
- Interpersonal skills
- Patient Companionship
- Incident Reporting
- Client Documentation
Volunteer Experience
- Winter 2018 at Saint Mary's Chruch, Collingwood, ON, Providing/serving food to the people challenged by the barriers of homelessness
- Summer 2016 at the Barrie Fair at Essa Agriplex, Barrie, ON, Fundraising for Allistion Feed Store after a structure fire
Languages
Timeline
Golf Shop Associate
Lora Bay Golf
04.2023 - 08.2023
Companionship Caregiver
Right at Home
04.2023 - 08.2023
Nanny
The Blue Mountains
05.2022 - 09.2022
Pool Attendant
Shore to Slope Management
05.2021 - 09.2021
Stable Hand
Valley Ridge Family Farm
04.2021 - 09.2021
Pool Attendant
Shore to Slope Management
06.2020 - 09.2020
Team Member
Essa & District Agricultural Society
06.2016 - 08.2016
B.A. Criminology and Minor in Psychology -
Saint Mary's University
High School Diploma -
Jean Vanier Catholic High School
Similar Profiles
Mikayla DubéMikayla Dubé
Golf Servive Associate at Lora Bay GolfGolf Servive Associate at Lora Bay Golf
Jake SmithJake Smith
Assistant Golf Professional at Morro Bay Golf CourseAssistant Golf Professional at Morro Bay Golf Course
Kari KendallKari Kendall
Assistant Manager at BAY FOREST GOLF CLUBAssistant Manager at BAY FOREST GOLF CLUB