Jasmine Harris
Beaumont
Summary
Dynamic professional with extensive experience in customer service and data entry, notably at Charter Communications. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in cash handling and proficient in various software systems, ensuring efficient operations and timely issue resolution. Committed to delivering exceptional service in fast-paced environments.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
15
15
years of professional experience
Work History
Center Clerk
County of San Bernardino
01.2023 - 03.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
City Worker
City Of Fontana - Community Services Department
12.2023 - 04.2024
- Maintained clean facilities to better serve program needs.
- Exhibited excellent communications and customer service relations skills.
- Strengthened community bonds by organizing social events that brought diverse groups together.
Cashier
The Home Depot Inc
08.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Call Center Representative
Charter Communications, Spectrum
12.2020 - 05.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Security Officer
Allied Universal Security Services
02.2016 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Receptionist
County of Orange Social Services Agency
08.2010 - 02.2013
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
No Degree - Social Services
Mount San Jacinto College
San Jacinto, CA05-2027
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Scheduling
Timeline
City Worker
City Of Fontana - Community Services Department
12.2023 - 04.2024
Center Clerk
County of San Bernardino
01.2023 - 03.2025
Cashier
The Home Depot Inc
08.2022 - 09.2023
Call Center Representative
Charter Communications, Spectrum
12.2020 - 05.2022
Security Officer
Allied Universal Security Services
02.2016 - 04.2020
Receptionist
County of Orange Social Services Agency
08.2010 - 02.2013
No Degree - Social Services
Mount San Jacinto College
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