JASMINE GIUNTOLI
Toronto,Ontario
Summary
Dedicated and personable receptionist with extensive experience in client-facing roles within veterinary practices. Recognized for excellent customer service, organizational skills, and ability to handle multi-line telephone systems. A strong communicator with a friendly, outgoing personality, skilled at building rapport with clients and maintaining efficient office environments.
Overview
14
14
years of professional experience
Work History
Receptionist
Downtown Toronto Catclinic
07.2023 - Current
- Greet and assist clients with professionalism, creating a welcoming and organized reception area.
- Manage appointment scheduling and maintain accurate client records.
- Answer client inquiries regarding feline health, care, and clinic services.
- Process payments and insurance claims while ensuring client satisfaction.
- Collaborate with veterinary staff to ensure seamless patient care.
Receptionist
HealthOne Dental
03.2023 - 06.2023
- Greeted incoming visitors with professionalism and provided knowledgeable assistance.
- Maintained a clean, organized reception area to ensure a positive first impression.
- Confirmed appointments, managed client records, and communicated effectively with clients.
- Processed insurance claims, obtained insurance breakdowns, and liaised with insurance companies.
Receptionist
St. Clair Veterinary, VCA
09.2012 - 03.2022
- Managed client communication, scheduled appointments, and updated client records.
- Assisted with pet care inquiries and provided best care practice advice to owners.
- Triaged incoming patients, prepared animals for diagnostics, and maintained clinical cleanliness.
- Processed insurance-related paperwork and addressed coverage verifications.
ACA
Westside animal clinic
04.2011 - 06.2012
- Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
- Completed animals examinations and recorded pulse, respiration rate and temperature.
- Restrained animals safely during exams and procedures.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Supported animal surgeries by preparing animals, maintaining surgical equipment and monitoring animal condition after surgery.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Carried out euthanizations of diseased or infirm animals to keep stock healthy.
Education
Dante Alighieri Academy
06.2013
Skills
- Customer and Client Relations
- Multi-Line Telephone System Management
- Organization and Time Management
- Reminder Calls and Scheduling
- Outgoing, Friendly, and Personable
Languages
English
Full Professional
Hobbies
- Camping
- Concerts
- Biking
- Drawing
- Reading
Accomplishments
- Fear free certified
- WHMIS Certified
Timeline
Receptionist
Downtown Toronto Catclinic
07.2023 - Current
Receptionist
HealthOne Dental
03.2023 - 06.2023
Receptionist
St. Clair Veterinary, VCA
09.2012 - 03.2022
ACA
Westside animal clinic
04.2011 - 06.2012
Dante Alighieri Academy