Jasmine Franco
Hacienda Heights
Summary
Dedicated and bilingual customer service professional with extensive experience in fast-paced client-facing roles. Skilled in managing client inquiries, resolving complaints, and ensuring exceptional customer satisfaction. Seeking to apply these strengths in an annuities customer service position within the financial services industry.
Overview
8
8
years of professional experience
Work History
Sales Floor Associate / Guest Services
Target
10.2017 - Current
- Supported customers with questions about products, pricing, and returns
- Maintained a professional demeanor in resolving disputes and escalations
- Frequently recognized for strong interpersonal and problem-solving skills
Office Assistant / Customer Support
State Farm Insurance
05.2017 - 10.2017
- Assisted with processing insurance documents and updating client records
- Answered policyholder inquiries, directed calls, and scheduled appointments
- Gained foundational knowledge in financial products and customer service practices
Education
Associate of Arts - Child and Adolescent Development
Fullerton College
Fullerton, CA05.2020
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California State University, Fullerton
Fullerton, CA05.2021
High School Diploma - undefined
Los Altos High School
Hacienda Heights, CA05.2017
Skills
- Bilingual: Fluent in English and Spanish
- Strong verbal and written communication
- Expert in handling customer complaints and inquiries
- Proficient with Microsoft Word and PowerPoint
- Ability to multi-task and remain calm under pressure
Professional Highlights
- 8+ years of customer-facing experience across insurance, retail, and food service
- Proven track record of exceeding customer satisfaction goals
- Quick learner with a positive attitude and passion for helping others
Timeline
Sales Floor Associate / Guest Services
Target
10.2017 - Current
Office Assistant / Customer Support
State Farm Insurance
05.2017 - 10.2017
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California State University, Fullerton
High School Diploma - undefined
Los Altos High School
Associate of Arts - Child and Adolescent Development
Fullerton College
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