Jasmine Firpo
San Bruno
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Salt and Straw
01.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
SHIFT LEAD
Salt and Straw
09.2023 - 01.2024
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Addressed customer complaints promptly with professionalism and courtesy
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies
SCOOPER
Salt and Straw
02.2023 - 09.2023
- Assisted in the preparation of food items such as waffle cones, shakes, and other treats
- Interacted professionally with co-workers and management team members
- Accurately scooped and portioned ice cream, sherbet, and sorbet according to company standards
- Ensured compliance with local health department regulations regarding food handling practices
- Completed daily cleaning duties including sweeping floors, washing dishes and utensils, wiping down counters
BARISTA
Never Too Late
04.2022 - 10.2022
- Described menu items to customers and suggested appealing products
- Received and accurately processed customer payments
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Maintained calm demeanor during high-volume periods and special events
- Prepared and served hot or cold beverages
SALES ASSOCIATE
Journey's
06.2021 - 09.2021
- Engaged customers in friendly, professional dialogue to determine needs
- Answered product questions with up-to-date knowledge of sales and promotions
- Received and displayed product shipments on store retail shelves upon delivery
- Helped customers find specific products, answered questions and offered product advice
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Increased purchase amounts by cross-selling with similar products
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
HOSTESS
Hashes and Brews
11.2019 - 03.2020
- Answered phones promptly to record and confirm reservations
- Performed regular restroom checks to restock supplies and handle minor cleaning
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Greeted customers, answered questions and recommended specials to increase profits
- Monitored dining area to assess server capacity and estimate wait times
- Accommodated guests with children and special needs to promote comfortable dining experience
Education
University of San Francisco
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Skyline College
Skills
- Food Serving and Preparation
- Front of House Operations
- Organization and Prioritization
- Coordinating Orders
- Customer Service
- Cleaning and Sanitizing
- Work Delegation
- Staff management
- Operations management
Timeline
Assistant General Manager
Salt and Straw
01.2024 - Current
SHIFT LEAD
Salt and Straw
09.2023 - 01.2024
SCOOPER
Salt and Straw
02.2023 - 09.2023
BARISTA
Never Too Late
04.2022 - 10.2022
SALES ASSOCIATE
Journey's
06.2021 - 09.2021
HOSTESS
Hashes and Brews
11.2019 - 03.2020
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Skyline College
University of San Francisco
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