Jasmine A. Farias
Bakersfield,CA
Summary
Dedicated to making a positive impact in people's lives, recognized for delivering compassionate service and strong communication skills. A professional and organized approach fosters an environment where patients feel welcomed, heard, and genuinely cared for. Committed to serving as a reliable source of support during patients' experiences, with motivation stemming from the ability to enhance overall well-being. Eager to contribute to the medical industry while embracing opportunities for personal and professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator/ Front Desk
Tavarez Orthodontics
Menlo Park and San Carlos, CA
01.2025 - Current
- Coordinate and manage daily patient schedules for a high-volume orthodontic practice, optimizing appointment flow and minimizing wait times, communicate with patients and families to schedule consultations, adjustments, and follow-up visits while ensuring a positive patient experience verify patient information, update records, and maintain accurate scheduling within the practice management software (Ortho2 Edge), collaborate with orthodontist and clinical staff to ensure treatment appointments are scheduled according to treatment plans, handle appointment confirmations, cancellations, and rescheduling, provide front office support including answering phones, greeting patients, and addressing scheduling inquiries.
Chanel Beauty Advisor
Bloomingdales Stanford Shopping Center
Stanford, CA
01.2024 - 01.2025
- 38 hours/wk assisting and recommending beauty products from luxury brand Chanel, has great knowledge of the brand from makeup, fragrance, and skincare. Also build a clientele, connect and stay in contact with customers about promotions, new products, and for overall customer satisfaction
- Advised clients on skincare and makeup products, enhancing customer satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and optimizing stock organization.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Licensed Beauty Advisor
Sephora Downtown Palo Alto
Palo Alto, CA
01.2021 - 01.2024
- 35 hours/wk assisting and recommending beauty products to clients, has great knowledge of hair, makeup, skincare, and fragrance (Beauty Advisor). Wax brows so they look shaped, define and clean, as well as wax upper lip and chin, Facials with the Hydrafacial perk for face and lip, Makeup application for eyes, face and lips as well as makeup lessons to teach others about application etc.
- Delivered personalized beauty consultations to enhance customer experiences and satisfaction.
- Educated clients on product application techniques and skincare routines for optimal results.
- Maintained up-to-date knowledge of industry trends and new product launches to advise customers effectively.
- Analyzed customer feedback to improve service delivery and product offerings, enhancing overall store experience.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Swim Instructor
Sequoia YMCA
Redwood City, CA
01.2019 - 01.2020
- 5-8 hours/wk teaching children and adults how to swim and water safety (swim instructor). Manage and making sure all swimmers are safe and well in the pool (lifeguard)
- Developed personalized swim lesson plans tailored to individual skill levels and goals.
- Conducted safety briefings and enforced pool rules to maintain a secure environment for participants.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Supervised pool area to ensure safety and compliance with health regulations.
- Responded swiftly to emergencies, administering first aid and CPR as necessary.
- Provided friendly customer service to guests and addressed concerns.
Concessions and Cashier
Century Redwood City Downtown 20 and XD
Redwood City, CA
01.2018 - 01.2020
- 24 hrs/wk serving and making food (Concessions), assisting customers (Concessions and Cashier), opening and closing shifts
- Prepared food items in accordance with menu specifications, ensuring consistent quality for each customer order placed.
- Demonstrated strong problem-solving abilities by addressing customer complaints or concerns in a timely and professional manner, ultimately resulting in increased satisfaction rates among patrons.
- Demonstrated excellent customer service skills while addressing any questions or concerns presented by patrons.
- Used cash register to tender change and process cash and credit card payments.
- Maintained clean, organized workspace according to operational standards.
- Responded to customer complaints to help resolve issues.
Education
High School Diploma -
Sequoia High School
Redwood City, CA01-2021
Esthetics
San Francisco Institute of Esthetics And Cosmetology (SFIEC)
San Francisco, CA09-2022
Skills
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Records management
- Multi-line phone systems
- Documentation
- Relationship building
- Computer proficiency
- Payment processing
- Problem-solving
- Customer service
- Professional and polished presentation
- Friendly and helpful
Certification
- Artificial Lash Evaluation Completion at SFIEC: 2022
- Makeup Application Evaluation at SFIEC: 2022
- European Massage Evaluation Completion at SFIEC: 2022
- Electric Modality Evaluation Completion at SFIEC: 2022
- Consultation and Skin Analysis Evaluation Completion at SFIEC: 2022
- Cleansing Evaluation Completion at SFIEC: 2022
- Extraction Evaluation Completion at SFIEC: 2022
- Hair Removal Evaluation Completion at SFIEC: 2022
- Makeup Certified at SFIEC: 2022
- Dermalogica Clean Touch Certified: 2022
- Barbicide Covid-19 Certification: 2022
- Barbicide Certification: 2022
- Standard- CPR/ AED (Adult/ Child/ Infant), Certificate of Completion, Course by NationalCPRFoundation: 2022
- Bloodborne Pathogens/ Infectious Disease Control/ Best Practices/ Precautions, Certificate of Completion, Course by NationalCPRFoundation: 2022
- San Francisco Institute of Esthetics and Cosmetology 600 hours Esthetics Program of Completion: 2022
- Certificate of Excellence in Makeup from San Francisco Institute of Esthetics and Cosmetology: 2022
- BLS (Adult/ Child/ Infant), Certificate of Completion, Course by American Heart Association: 2025
Awards Received
Volunteer of the Year at the Sequoia YMCA: 2019, Most Inspirational Player (MIP) for Water Polo at Sequoia High School: 2019
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Scheduling Coordinator/ Front Desk
Tavarez Orthodontics
01.2025 - Current
Chanel Beauty Advisor
Bloomingdales Stanford Shopping Center
01.2024 - 01.2025
Licensed Beauty Advisor
Sephora Downtown Palo Alto
01.2021 - 01.2024
Swim Instructor
Sequoia YMCA
01.2019 - 01.2020
Concessions and Cashier
Century Redwood City Downtown 20 and XD
01.2018 - 01.2020
High School Diploma -
Sequoia High School
Esthetics
San Francisco Institute of Esthetics And Cosmetology (SFIEC)