Jasmine Drake
Hacienda Heights
Summary
In my work experience I have dedicated myself to customer support and service throughout my job careers. My work experience has taught me strong problem skills, leadership, and organization. I am collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse customers and working in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
CSA
Space X
08.2023 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Mentored new team members, ensuring smooth onboarding and integration into the department.
- Developed comprehensive training materials to enhance team knowledge and performance.
- Implemented tracking system to monitor customer inquiries, enabling faster issue resolution and improved service levels.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Troubleshot and resolved customer complaints and issues.
- Adhered to company policies, procedures and system documentation requirements.
Behavior Therapist
Achieve Beyond Pediatric Therapy & Autism Services
03.2021 - 02.2023
- Participate in collaborative team meetings with BCBA and other Behavior Therapists on cases. Communicate frequently with family members by providing debriefs end of each session, as well as resources and strategies that can be implemented in home and community to promote consistency.
- Collaborated with team to determine obstacles to success, assess client needs and develop plans. Implement ABA strategies during session and support clients emotionally.
- Sessions with each client vary from 2-4 hours per day per client. Document any changes to clients insurance, home or school setting. Document every session in Central Reach and leave notes of what programs were implanted during duration of session.
Banking Customer Service Representative
Bank Of America
03.2016 - 10.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Efficiently de escalated and resolved customer problems or concerns.
- Cashed check, deposited checks, converted money into other currency, withdraw cash and open and close banking accounts.
Facilitated Communication Partner
REACH
04.2013 - 10.2015
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
- Briefed family members on client condition, furnished community resources and recommended strategies to implement at home to promote consistency.
- Facilitated communication and socialization activities at home and in social environments to help individuals develop healthy behaviors.
Education
High School Diploma -
Fullerton College
Fullerton, CASkills
- Effective communicator
- Customer Care
- Creative Thinking
- Team Goals
- Inventory Audits
- Clerical Support
- Sales Expertise
- Operate Cash Register
- Brand Promotion
Languages
Spanish
Native or Bilingual
Timeline
CSA
Space X
08.2023 - Current
Behavior Therapist
Achieve Beyond Pediatric Therapy & Autism Services
03.2021 - 02.2023
Banking Customer Service Representative
Bank Of America
03.2016 - 10.2019
Facilitated Communication Partner
REACH
04.2013 - 10.2015
High School Diploma -
Fullerton College
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