Jasmine Diaz

With more than three years of experience in mall management, I bring a strong foundation in commercial property management and retail operations, while being exposed to leasing functions and gaining a strong understanding of retail tenant lifestyle. I excel in fast-paced environments that demand precision, organization, effective communication, and I am highly experienced in supporting day-to-day mall operations through close coordination with tenants, vendors, and internal stakeholders.

I possess a solid working knowledge of driving occupancy, strengthening businesses, retail leasing processes, facility maintenance coordination, and tenant/vendor relations. I partner closely with property management team to uphold brand standards and deliver a high-quality experience for both tenants, prospects, and vendors.

My core strengths include- managing tenant relationships, supporting leasing operations, including documentation, compliance, and deal tracking. As well as monitoring collection efforts across tenant accounts, providing regular status updates to management and coordinating internal teams to ensure alignment on outstanding balances.

I consistently strive to contribute reliability, professionalism, and operational efficiency. I am committed to continuous learning and value collaboration with professionals who share a passion for well-executed retail environments.

Prospecting: efforts to bring create business.

• Accompanied specialty leasing manager to higher end malls such as Fashion Valley and UTC La Jolla.
• Gained knowledge and experience on how to approach prospects.
• Researched social media platforms to identify brands seeking physical retail expansions.
• Facilitated lease execution fro a seasonal tenant by serving as the primary Spanish-speaking liaison, ensuring clear communication and successful onboarding for a holiday 2023 opening.
• From one single event post on Instagram, we gained over 157,327 views, driving 3,121 profile visits, and resulting in 139 new followers.

Vacancy Solutions

• Assisting mall marketing manager in strategically dressing up vacant spaces in mall to create an aesthetic and appealing look to the customer.
• Collaborating with stores of the mall to promote their merchandise while helping the malls vacancies look much more appealing.
• Collaborating with local artists to showcase their art in mall vacancies. This is a budget friendly method to decorate a vacancy while not having to give compensation to artist as we are "letting them use the space for free."

2025 Annual Christmas Tree Lighting Ceremony

Welcoming Santa and the holiday season back to Mershops North County Mall, gaining community outreach and increased brand awareness as this was our first holiday season under new mall name, "Mershops."

• From one single event post on Instagram, we gained over 157,327 views, driving 3,121 profile visits, and resulting in 139 new followers.
• The event was strategically scheduled during peak visitor hours, resulting in a reported 5,800 customers onsite.

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