Jasmine Dhillon
Vancouver
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, compliance and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Manager, Mobile Mortgage Specialist
TD Canada Trust
02.2014 - Current
- Lead a team of mortgage specialists to market and develop a partnership with well known builders on major builder sites, including 8 multi phase condo and townhome launches
- Recognized by TD as leading one of the highest volume producing mortgage specialist teams in the region 4 years in a row (2020-2023)
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and COIs through marketing and business development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Financial Advisor
Royal Bank of Canada
11.2014 - 01.2018
- Helped individuals and families build and execute wealth management and home buying strategies based on unique goals and objectives.
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
- Consistently exceeded sale and volume goals year over year achieving over $20MM in lending volume
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Prepared for and coordinated marketing events, created marketing documentation and managed event marketing to increase customer base
Store Manager
Club Monaco
09.2012 - 11.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
Education
BBA - Finance
Simon Fraser University
Burnaby04.2014
Skills
- Sales and Marketing
- Customer Relationship Management
- Team Leadership
- Business Planning
- Lead Generation
- Strategic Planning
- Coaching and Mentoring
Accomplishments
Assisted in onboarding TD onto several large multi phase development sites solidifying developer relationships, increased mortgage volume and greater bank presence / brand exposure within communities. Spear headed the professional mortgage program, leading a specialized team of financial advisors to tackle complex financial transactions for Doctors, Dentists and Lawyers. Increased overall sales volume by 35% in one year.
Timeline
Financial Advisor
Royal Bank of Canada
11.2014 - 01.2018
Manager, Mobile Mortgage Specialist
TD Canada Trust
02.2014 - Current
Store Manager
Club Monaco
09.2012 - 11.2014
BBA - Finance
Simon Fraser University
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