Jasmine Cole
Long Beach
Summary
Proficient insurance agent with a history of achieving 10% above sales goals at AAA Auto Club Enterprises. Specializes in client relationship management and negotiation, delivering outstanding customer support. Skilled in using Microsoft Office tools to boost efficiency and build robust client relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Agent
AAA Auto Club Enterprises
Costa Mesa
05.2025 - Current
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Prospected and generated leads through various channels such as referrals, networking events, and cold calling
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
- Participated in ongoing training programs to stay up-to-date on industry trends, product knowledge, and regulatory changes affecting the insurance market
Collection Agent
Aaron's
Inglewood
10.2021 - 04.2025
- Submitting claims
- Field visit
- Collection calls
- Administrative filing
- Mailing letters on delinquent accounts
- Collecting on delinquent accounts
- Skip Trace
- Negotiation payment plans
- Outbound calling
- Cross selling
CSR - Customer Service Representative
Check Into Cash
Torrance
10.2017 - 09.2021
- Collections calls
- Title loans
- Payday loans
- Installments
- Customer services
- Courtesy calls
- Cleaning bank runs
Financial Service Collection Agent
OneUnited Bank
Compton
02.2014 - 07.2017
- Worked as a financial services collection in a call center environment
- Collecting payment on pass due payments
- Closing delinquent accounts
- Making outbound calls
- Promoted twice for great customer satisfaction
- 10% above average on sale goals
Customer Service Specialist
Target
Culver City
10.2013 - 01.2014
- Handling customer complaints
- Training cashier
- Returns
- Operating cash register
- Overrides
- Receptionist
Department Manager
Wal-Mart Supercenter
Baldwin Park
10.2009 - 10.2012
- Customer Service
- Managing a team of 4
- Providing excellent and friendly customer service
- Keeping department area in order
- Daily sales reports
- Assigning employees to work duty
Customer Care Agent
Cingular wireless
Los Angeles
11.2006 - 04.2009
- Worked as a full-time customer service rep in a high volume call center
- Customer retention for my regular was 38% above company average
- Received 99% customer survey results
- Speed on calls was 10% above company average
Education
Social Work -
Long Beach City College
Los Angeles, CA11.2025
Diploma - High school diploma or GED
Poly High School
Long Beach, CA01.2006
Skills
- Customer support
- Microsoft Office
- Phone etiquette
- Mobile devices
- Organizational skills
- Cross-functional team leadership
- Manual handling
- Banking
- Call center
- Cash handling
- Computer skills
- Adept at complaint resolution
- Financial services
- Collection management
- Microsoft Outlook
- ach
- Customer service
- Communication skills
- CSR
- Microsoft Excel
- Microsoft PowerPoint
- Strong interpersonal abilities
- Debits and credits
- Math
- Word processing
- Working with people with disabilities
- Strong leadership
- Basic math
- Customer care
- Microsoft Word
- Call center experience
- Accounting and finance experience
- Month-end close
- Outbound calling
- Negotiation
- Client relationship management
Certification
- CPR, Present
- Driver's License, Present
- CPR/First Aid, Present
Additional Information - Abilities
- Greet the customers that are entering the store, making sure they can find what they need okay. Guiding them to the location of the supplies they are looking for.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
- Answering any questions they may have about the product they are looking for and want to purchase.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Converse with customers to make sure their visit is pleasant, ask them if they need any help looking for a specific product they have in mind, they can't seem to find.
- Let the customer know about upcoming products, and see if they would like to try them.
- Assist with duties in other areas of the store.
Work Authorization
Authorized to work in the US for any employer
Relocation
- Los Angeles, CA
- Long Beach, CA
- Torrance, CA
Timeline
Insurance Agent
AAA Auto Club Enterprises
05.2025 - Current
Collection Agent
Aaron's
10.2021 - 04.2025
CSR - Customer Service Representative
Check Into Cash
10.2017 - 09.2021
Financial Service Collection Agent
OneUnited Bank
02.2014 - 07.2017
Customer Service Specialist
Target
10.2013 - 01.2014
Department Manager
Wal-Mart Supercenter
10.2009 - 10.2012
Customer Care Agent
Cingular wireless
11.2006 - 04.2009
Social Work -
Long Beach City College
Diploma - High school diploma or GED
Poly High School