Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Visitor Services
Museum of Vancouver
09.2024 - Current
Assisted in maintaining a safe and welcoming environment for visitors, ensuring their enjoyment and satisfaction.
Provided exceptional customer service at the admissions desk, processing ticket sales efficiently, answering questions and warmly greeting guests.
Maintained updated knowledge of exhibition content by attending curator-led walk throughs and conducting independent research on featured artists or themes.
Guest Services
H.R. Macmillan Space Centre
10.2017 - Current
Adhered to policies and delivered friendly, clean, fast, and safe guest services to positively impact guest experience.
Provided support during special events, assisting with setup, teardown, and guest services as needed.
Established effective communication channels between departments for seamless coordination of daily events.
Trained new hires on company policies, safety protocols, guest services techniques to maintain consistent high-quality service across the team.
Contributed to a positive work environment by collaborating with team members to ensure smooth operations.
Supervisor/Barista
JJ Bean Coffee Roasters
02.2013 - 09.2017
Managed daily cafe operations, placed ongoing biweekly orders for all front of house products as well as co-conducted meetings and coaching conversations as needed
Produced top quality beverages, trained up new employees, coached existing staff on current best practices and helped maintain and surpass store audit level of cleanliness
Tracked and completed cash logs pertaining to overall store targets, located and adjusted cash handling discrepancies accordingly, prepped coin orders and delivered deposits to the bank
Swim Instructor: Aqua Dapt and Aqua Percept
Greater Vernon Recreation
05.1995 - 10.2005
Conducted engaging swim lessons, enhancing water confidence.
Provided one-on-one instruction for clients requiring additional assistance in mastering specific skills or techniques.
Collaborated with other instructors to develop innovative teaching methods for improved client outcomes.
Taught weekly swim sessions to clients varying in ages and abilities providing accessible ways to enjoy aquatherapy.
Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
Special Education Teacher at Vancouver School Board – Vancouver Alternative Secondary School - East Vancouver Education CentreSpecial Education Teacher at Vancouver School Board – Vancouver Alternative Secondary School - East Vancouver Education Centre
Head Football Coach at Vancouver School District, Fort Vancouver High SchoolHead Football Coach at Vancouver School District, Fort Vancouver High School