Jasmine Cervantes
Delano
Summary
Organized administrative professional with extensive experience in office support roles. Proven ability to manage office operations, streamline processes, and assist teams in achieving their goals. Team-oriented with strong commitment to delivering results and adapting to evolving needs, showcasing expertise in communication and time management. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Technician
North Kern State Prison
02.2024 - Current
- Coordinated scheduled Inmate appointments for clinicians in RHU program.
- Participated in team meetings, contributing ideas for process improvements and operational efficiency.
- Utilized office software for data entry and document preparation, improving workflow accuracy.
- Organized files and maintained records, ensuring easy access to information.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
Total Western Inc.
Dispatch/ Office Coordinator
05.2023 - 02.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Managed communication between drivers and clients to optimize delivery schedules.
- Implemented tracking systems for enhanced visibility of logistics operations.
- Trained new dispatch team members on operational procedures and software use.
- Managed recruitment processes, ensuring alignment with organizational needs and compliance standards.
- Developed onboarding programs, enhancing new hire integration and retention rates.
- Conducted employee training sessions, fostering skill development and performance improvement.
Assistant Store Manager
Rue 21
05.2022 - 05.2023
- Supervised daily store operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored new staff on company policies and best practices.
- Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Collaborated with upper management to develop promotional campaigns that increased foot traffic.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Managed scheduling for optimal staffing during peak hours, improving service efficiency.
Assistant Store Manager
Big 5 Sporting Goods
10.2020 - 05.2022
- Conducted regular audits of store compliance with safety and operational standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
Cashier
99 Cent Only Store
06.2018 - 10.2020
- Processed high-volume transactions efficiently at checkout, ensuring accuracy in cash handling and register operations.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience and satisfaction.
- Maintained organized and clean checkout area, adhering to store policies and promoting safety standards.
- Trained new cashiers on register operation procedures, fostering a collaborative team environment.
- Implemented improved checkout procedures that reduced wait times during peak hours, enhancing customer flow.
Education
High School Diploma -
Cesar E. Chavez High School
Delano, CABachelor of Arts - Political Science
California State University, Bakersfield
Bakersfield, CA12-2025
Skills
- Strong organizational skills
- Multitasking efficiency
- Professional telephone etiquette
- File organization
- Staff training
- Staff supervision
Certification
- Typing Certificate, Delano Adult School- Received 04/2025
Timeline
Office Technician
North Kern State Prison
02.2024 - Current
Total Western Inc.
Dispatch/ Office Coordinator
05.2023 - 02.2024
Assistant Store Manager
Rue 21
05.2022 - 05.2023
Assistant Store Manager
Big 5 Sporting Goods
10.2020 - 05.2022
Cashier
99 Cent Only Store
06.2018 - 10.2020
High School Diploma -
Cesar E. Chavez High School
Bachelor of Arts - Political Science
California State University, Bakersfield
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