Dedicated and results-oriented administrative and customer service professional with diverse experience across office administration, maintenance coordination, resident support, and retail. Proven ability to manage multiple tasks efficiently, provide excellent customer service, and ensure smooth operational flow. Strong communicator, adept at fostering positive relationships with residents, clients, and team members.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Office Administrative Assistant (Full-Time)
Global Hire Immigration and Placement Services
01.2022 - Current
Provide comprehensive administrative support, including handling correspondence, scheduling appointments, and managing office supplies
Maintain client files, process documents, and manage client inquiries in a timely and efficient manner
Assist with immigration documentation, ensuring all paperwork is complete and accurate for processing
Organize meetings and assist in the preparation of reports and presentations, ensuring deadlines are met
Manage invoicing, process payments, and track client accounts to ensure timely billing and accurate financial records
Perform basic accounting tasks such as reconciling transactions, maintaining ledgers, and supporting financial reporting
Handle receptionist duties, including answering phone calls, greeting clients, and directing inquiries to the appropriate department
Maintenance and Resident Support Coordinator (Part-Time)
Holland Christian Homes
11.2020 - Current
Oversee and coordinate maintenance activities across the property, ensuring all areas are properly maintained and functional
Address and resolve maintenance requests from residents in a timely and efficient manner, ensuring resident satisfaction
Collaborate with contractors and service providers to schedule repairs and maintenance work, ensuring quality and compliance with safety standards
Maintain accurate records of all maintenance work, including work orders, completed tasks, and any ongoing issues
Support residents by answering calls, responding to inquiries, and assisting with special requests related to their living environment
Provide necessary supplies to nurses, ensuring they have what they need to properly care for residents
Conduct regular security rounds, ensuring the safety and security of the facility and residents
Receptionist and Customer Service Representative
Girls Zone Clothing Store
09.2018 - 11.2019
Greeted customers and provided exceptional customer service, assisting them in selecting clothing and accessories
Managed the cash register, processed payments, and maintained accurate transaction records
Answered customer inquiries regarding store products, promotions, and availability
Handled returns and exchanges, resolving customer issues and concerns in a professional manner
Supported inventory management by tracking stock levels and assisting with restocking when necessary
Promoted store sales and created a positive shopping experience, contributing to customer satisfaction
Education
Logistics and Supply Chain Administration - Business
Canadore College
Mississauga, ON
01.2021 - 10.2021
International Business Management Diploma - Business
Cambrian College
Brampton, ON
12.2019 - 11.2020
Bachelor of Arts - Humanities
Maharaja Ganga Singh University
Rajasthan , India
03.2017 - 04.2019
Skills
Scheduling
Inventory management
Business correspondence
Database administration
Strong communication
Problem-solving
Vendor coordination
System monitoring
Invoice creation
Payment processing
Microsoft Office Suite
Zoho
Certification
Security Guard License (Ontario)
Timeline
Office Administrative Assistant (Full-Time)
Global Hire Immigration and Placement Services
01.2022 - Current
Logistics and Supply Chain Administration - Business
Canadore College
01.2021 - 10.2021
Maintenance and Resident Support Coordinator (Part-Time)
Holland Christian Homes
11.2020 - Current
International Business Management Diploma - Business
Cambrian College
12.2019 - 11.2020
Receptionist and Customer Service Representative
Girls Zone Clothing Store
09.2018 - 11.2019
Bachelor of Arts - Humanities
Maharaja Ganga Singh University
03.2017 - 04.2019
Security Guard License (Ontario)
AZ Driving License
First Aid & CPR Certified
WHMIS Training
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