Jasmine Bowen
West Covina
Summary
Experienced professional with 2 years in customer service and youth advising. Effective communicator with diverse audiences, resolving concerns with patience and professionalism. Skilled in multitasking and utilizing platforms to track client interactions. Passionate about guiding individuals toward positive outcomes.
Overview
5
5
years of professional experience
Work History
Independent Living Skills Worker
Positive Behavior Steps
09.2023 - Current
- Established strong working relationships with clients through excellent communication skills
- Goal setting and progress monitoring with youth through CRM records
- Guided youth clients in setting and achieving personal, academic, and behavioral goals
- Met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Customer Service Representative
Positive Behavior Steps
09.2021 - 08.2023
- 2 Years of Customer service experience
- Respond to inquiries via phone, email, or in person regarding program details, schedules, and registration
- Resolve concerns or issues regarding youth services
- Maintain updated participant records in CRM or program database
- Flexible and adaptable to new tools and software
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
Babysitter
Family Members
10.2020 - 03.2022
- Communicated positively with children and parents
- Knowledge of age appropriate development milestones
- Planning and facilitating engaging, educational activities
- Promoting positive behavior and emotional regulation
- Encouraging early learning through play based methods
- Strong communication with both children and parents
- Providing clear daily updates and behavior observations to parents
Volunteer
Preschool Program
08.2020 - 10.2020
- Assisted with special events or programs.
- Supported engaging, fun and smooth-running activities by helping with sorting out supplies and gathering children.
- Volunteered with small groups to help make the classroom a calm, stress free environment.
- Used strong interpersonal communication skills to convey instructions and information to others.
Education
Associates Degree - Early Child Development
Long Beach City College
Long Beach, CA06.2023
Skills
- Typing speed: 45 WPM
- Active listening and clear verbal communication
- CRM and database management
- Empathic communication skills
- Skilled in technology applications
- CPR and First Aid knowledge
Accomplishments
- 110 College credits
- 2 years of customer service
- 2 years as a Independent Living Skills worker
- Associates Degree in Child Development
- Supported the personal growth of over 50+ youth
- Built strong bonds with families and youth
Timeline
Independent Living Skills Worker
Positive Behavior Steps
09.2023 - Current
Customer Service Representative
Positive Behavior Steps
09.2021 - 08.2023
Babysitter
Family Members
10.2020 - 03.2022
Volunteer
Preschool Program
08.2020 - 10.2020
Associates Degree - Early Child Development
Long Beach City College
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