Jasmine Bhatti
Vancouver,BC
Summary
Proactive Workforce Management Analyst with experience in implementing KPIs to enhance workforce efficiency and align staff needs with business goals. Skilled in scheduling optimization, real-time support, and developing actionable performance reports. Known for strong problem-solving abilities and effective communication with department heads and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Workforce Management Analyst
O2E Brands
03.2022 - Current
- Implement key performance indicators to measure workforce efficiency, leading to targeted improvements.
- Coordinate closely with department heads to align workforce needs with business objectives.
- Establish clear communication channels among staff members regarding scheduling updates or conflicts.
- Provide real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
- Manage overtime, shift swaps, breaks and PTO requests.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Collaborate with managers to identify and address employee relations issues.
- Develop and maintain workforce management reports, dashboards, and KPIs to track performance metrics and provide actionable insights to management
Education
Bachelor of Arts - Interior Design
BCIT
Vancouver, BCSkills
- Scheduling Optimization
- Data Analysis
- Process Improvement
- Performance Metrics
- Communication Skill
- Analyzing patterns
- KPI Monitoring
- Problem-Solving
Languages
English
Native or Bilingual
Certification
- Tableau Certified Data Analyst
Timeline
Workforce Management Analyst
O2E Brands
03.2022 - Current
- Tableau Certified Data Analyst
Bachelor of Arts - Interior Design
BCIT
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