Jasmine Allan
Los Angeles
Summary
Detail-oriented and results-focused professional with a strong track record in improving operations and resolving issues. Skilled in building relationships with key partners to drive company goals. Eager to embrace new challenges, apply my experience, and grow professionally.
Overview
7
7
years of professional experience
Work History
Receptionist/Admin Assistant/Collections Assistant
A&A Enterprises
05.2022 - Current
- Answered phones promptly and directed incoming calls to the correct offices.
- Maintained accurate records through careful data entry and database management.
- Delivered excellent customer service by promptly addressing inquiries, resolving issues, and building strong relationships.
- Managed multi-line phone system, routed calls, delivered messages, and handled emails, mail, and faxes.
- Boosted customer satisfaction by resolving billing disputes quickly and effectively.
- Consistently met daily call targets for account follow-ups, maintaining high productivity.
Customer Service Representative
Amazon
02.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Cashier/Customer Service Shift Lead
Ralphs
01.2020 - 02.2021
- Delivered outstanding service and maintained a clean, safe environment encouraging repeat visits.
- Support store management and team members in creating a positive customer shopping experience.
- Performed cashier duties by scanning items, itemizing, and totaling customer purchases.
- Exhibited leadership by assisting customers and staying on the main floor to address their concerns.
Sales Associate/Shift Team Lead
The Children's Place
11.2017 - 12.2019
- Maintained excellent customer service with efficient communication, product knowledge, and appropriate selling techniques.
- Managed store openings and closings, balanced tills, and prepared shift reports for the supervisor.
- Ensured merchandise presentation, replenishment, and sizing met company standards, while keeping the store clean and organized.
- Required to actively listen to follow directions and function as a team.
Education
Bachelor of Science - Business Management & Human Resources
Cal Poly Pomona University
Associate of Arts - Business & Business Administration
Pasadena City College
Skills
- Strategic Thinking
- Teamwork and Collaboration
- Detail Orientated
- Leadership
- Exceeds in fast-paced environments
- Time Management
- Organizational Skills
- Data Entry
- Bilingual: English & Spanish
- Proficient in: Mac Operating Systems, Google Suite, Adobe, Sage, Microsoft Office/Outlook/Powerpoint/Word/Excel
Timeline
Receptionist/Admin Assistant/Collections Assistant
A&A Enterprises
05.2022 - Current
Customer Service Representative
Amazon
02.2021 - 03.2022
Cashier/Customer Service Shift Lead
Ralphs
01.2020 - 02.2021
Sales Associate/Shift Team Lead
The Children's Place
11.2017 - 12.2019
Associate of Arts - Business & Business Administration
Pasadena City College
Bachelor of Science - Business Management & Human Resources
Cal Poly Pomona University
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