Jasmine Adams

· Answered incoming customer calls ranging from patients, to pharmacist, technicians, doctors etc.

· Remain knowledgeable on processes and policies to appropriately advise and address each customer.

· Createed troubleshooting tickets when necessary being sure to follow each ticket from creation to closing until a resolution has been reached.

· Accurately and timely logged calls and inquiries for record keeping purposes.

· Created sales orders; accurately entering information for a seamless transaction and delivery always considerate of the time and date.

· Effectively managed the day between attending customers and scheduled business meetings.

• Answered and routed a high volume of inbound calls, online chat, and emails from existing customers to facilitate customer service.
• Meet personal and team qualitative and quantitative targets maintaining proper AHT and ART.
• Processed warranty claims, acting as a liaison between the retailer and the manufacturer, ensuring accuracy and adequacy.
• Asked probing questions to determine eligibility and service needs based on customers' coverage plans.
• Always learning new information and demonstrating retention with the application of knowledge in daily tasks.
• Monitor and maintain computer systems information for the company database, alert management of any missing information.
• Occasional travel to other sites, as needed.

• Conducted weekly physical counts of inventory materials, maintaining live and accurate counts for record
• Compiled reports of low, depleted, and anticipated supplies to forward to supervisor.
• Confirmed that delivered goods match purchase order upon delivery prior to invoice signature
• Responsible for receiving, storing, organizing, and distributing delivered supplies.
• Prepared monthly reports summarizing inventory activity and adjustments.
• Responsible for issuing the appropriate product and quantities to individual clients, according to their intake chart.
• Remedying short or missing product with clients personally to ensure satisfaction

• Answered a high inbound call volume from existing customers in a professional and timely manner.
• Identify customers' needs, clarify information with products or billing, and provide solutions or alternatives.
• Schedule and follow up with customers as necessary or promised.
• Maintained detailed records of customer interactions, inquiries, and comments for future reference.
• Resolved complex problems by collaborating with other departments, both internal and external, to provide solutions that meet customer needs.
• Follow communication scripts when handling specific topics, as pre-outlined by the company.
• Maintained records and confidentiality of personal and sensitive information.

• Greeted guests with a smile while managing guest list to ensure only invited individuals were admitted into the event.
• Assisted with the planning and coordination of events, including venue selection, catering arrangements and registration.
• Conducted site visits prior to an event in order to assess space requirements.
• Coordinated with external vendors to ensure they delivered their services on time.
• Began and ended events punctually by monitoring time and pacing schedule of activities.
• Interacted with guests throughout the duration of the party, ensuring their needs were met promptly.
• Collaborated with other staff members to ensure efficient operations during the party.
• Collected payments from clients and sponsors in a timely manner before the start of each event.