Jasmina Halilbasic
Milton
Summary
Dynamic professional with a motivated attitude and diverse skills, excelling in various social media platforms and office technology programs. Committed to leveraging expertise to advance organizational goals and enhance overall performance. Proven track record of establishing and nurturing strong client relationships, ensuring effective communication and collaboration. Prepared to contribute to a forward-thinking company that values innovation and teamwork.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Broker
FSB Insurance
09.2024 - Current
- Negotiated insurance policies to meet client needs and provide optimal coverage options.
- Analyzed market trends to inform clients on competitive insurance products and pricing strategies.
- Developed and maintained strong relationships with clients, ensuring exceptional customer service and satisfaction.
- Collaborated with underwriters to assess risk factors and streamline the policy approval process.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Spray Tan Specialist
Self-Employed
10.2016 - Current
- Worked with a true sense of fairness.
- Developed tailored strategies to enhance client engagement and satisfaction.
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
Owner
Tanning Salon
06.2019 - 02.2021
- Helped to maintain a clean and inviting salon atmosphere.
- Worked to achieve high levels of customer satisfaction, increasing the popularity of the salon.
- Effectively managed a busy schedule in a fast-paced salon environment.
- Used body wraps, exfoliating scrubs, and tanning sprays to achieve skincare goals and client satisfaction.
- Effectively communicated with salon employees and managers.
- Promoted the salon mission of quality customer service on a daily basis.
- Handled inquiries about the salon and provided detailed information about the salon offerings.
- Served as an enthusiastic and welcoming first point of contact for a fast-paced salon.
- Worked as a friendly and helpful receptionist in a central salon.
Receptionist
FabuTan
04.2018 - 05.2019
- Managed the office database, mail, payroll distribution, and the physical setting of the front office.
- Brought forth a strong ability for multitasking and prioritizing tasks.
- Answered phone calls, greeted clients, and handled all front desk responsibilities.
- Provided clients and prospective clients with information regarding services and products offered.
- Decorated the front reception area, contributing to a welcoming environment.
- Brought forth phone etiquette and a patient attitude.
- Aimed for the highest level of customer service possible.
- Brought forth excellent troubleshooting and problem solving skills.
- Brought forth a positive attitude and unwavering work ethic.
Field Marketing
Evolve Agency Group
10.2018 - 01.2019
- Assisted in the creation of graphic materials for the use of the marketing department.
- Served as a thoughtful advisor, working with Sales and Marketing professionals.
- Worked alongside marketing specialists and graphic designers.
- Analyzed past marketing initiatives and revamped the company's marketing efforts to keep readers and attract new ones.
- Coordinated mailings, marketing materials, and website content.
Reception
Fitness 24
07.2016 - 09.2018
- Worked to maintain a clean and inviting reception area for patients.
- Decorated the front reception area, contributing to a welcoming environment.
- Brought forth a strong ability for multitasking and prioritizing tasks.
- Answered phone calls, greeted clients, and handled all front desk responsibilities.
- Managed the office database, mail, payroll distribution, and the physical setting of the front office.
- Aimed for the highest level of customer service possible.
- Handled any customer problems with grace and compassion.
Reception
Tanned Bodies
10.2016 - 04.2018
- Helped to maintain a clean and inviting salon atmosphere.
- Developed and maintained positive client relationships to ensure a high rate of return clients and referrals.
- Administered all payments and maintained organized financial records and receipts.
- Scheduled all appointments and worked with stylists to ensure schedules were pleasing.
- Communicated with vendors and helped to coordinate and manage shipments.
- Utilized excellent listening skills.
- Remained focused on enhancing the client experience through excellent customer service practices.
Education
Business Marketing -
Humber College
05.2018
Skills
- Proactive team player
- Sales presentations
- Driven
- Claims handling
- Claims reporting systems
- Skilled negotiator
- Client relations expert
- Excellent communication skills
- Quotes and sales
- CRM software
- Client assessment
- Relationship building
- Data entry
LANGUAGES
Bosnian Highly proficient
English Highly proficient
Certification
- Certified Insurance Broke, FSB Insurance, 2024-Current
Timeline
Insurance Broker
FSB Insurance
09.2024 - Current
Owner
Tanning Salon
06.2019 - 02.2021
Field Marketing
Evolve Agency Group
10.2018 - 01.2019
Receptionist
FabuTan
04.2018 - 05.2019
Spray Tan Specialist
Self-Employed
10.2016 - Current
Reception
Tanned Bodies
10.2016 - 04.2018
Reception
Fitness 24
07.2016 - 09.2018
Business Marketing -
Humber College
HOBBIES
Skiing, Blogging, Reading, Journaling, Hiking, Gym, Spending time with family, BBQ