Summary
Overview
Work History
Education
Skills
Interests
Scholarship Award
Timeline
Generic

Jasmin Vega

Sales Specialist
San Jose

Summary

Dynamic professional with Apple expertise and a proven track record in client relationship building. Enhanced customer satisfaction through personalized assistance and effective troubleshooting. Adept at multitasking and workflow optimization, consistently contributing to a positive work environment. Demonstrates strong troubleshooting capabilities and ability to communicate complex information clearly. Seeking to transition into new field, leveraging background in technology support and customer engagement.

Overview

8
8
years of professional experience

Work History

Apple Specialist

Apple
07.2022 - Current
  • Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
  • Educated customers on device usage, ensuring seamless integration into their daily lives.
  • Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
  • Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
  • Provided customer satisfaction through encouraging business customers to engage with Apple’s business team to allow them the full scope of Apple’s services and new ownership opportunities

Retail Sales Associate

Crate and Barrel
09.2020 - 06.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Cashier

Cafe Brasil
01.2020 - 03.2020
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Efficiently managed opening duties through maintaining accurate inventory and contributing to product visual

Barista

Starbucks
01.2019 - 12.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Clerical Intern

Santa Clara County Social Services Agency
06.2018 - 08.2018
  • Supported team members with data entry tasks for timely completion of projects.
  • Improved filing system efficiency by reorganizing and updating documents.
  • Ensured accurate record-keeping by diligently maintaining spreadsheets and databases.
  • Managed appointment scheduling for supervisors using digital calendars that were easily accessible from multiple devices.

Medical Records Intern

Santa Clara County Social Services Agency
06.2017 - 08.2017
  • Improved patient data accuracy by meticulously reviewing and updating medical records.
  • Organized and maintained general supply storage areas.
  • Contributed to a positive work environment by proactively offering assistance to colleagues and demonstrating a strong work ethic.

Education

Bachelor of Arts - Art & Design For Games And Programmable Media

University of California, Santa Cruz
Santa Cruz, CA
05.2001 -

Skills

Software installation

Network connectivity

Client relationship building

Workflow optimization

Apple product expertise

Multitasking

Adaptability and flexibility

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Creative Writing
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate

Scholarship Award

Spoke to an audience of educators at the AVID Summer Institute in Anaheim. Selected from a pool of thousands of applicants to recite my experience in my AVID journey throughout school. The opportunity allowed me to practice my public speaking abilities and connect with an array of educators that were interested in the perspective I had to offer in regards to my AVID experience. 

Timeline

Apple Specialist

Apple
07.2022 - Current

Retail Sales Associate

Crate and Barrel
09.2020 - 06.2022

Cashier

Cafe Brasil
01.2020 - 03.2020

Barista

Starbucks
01.2019 - 12.2019

Clerical Intern

Santa Clara County Social Services Agency
06.2018 - 08.2018

Medical Records Intern

Santa Clara County Social Services Agency
06.2017 - 08.2017

Bachelor of Arts - Art & Design For Games And Programmable Media

University of California, Santa Cruz
05.2001 -

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Jasmin VegaSales Specialist