JASMIN SUNIL
Edmonton,Canada
Summary
Dedicated and experienced Customer Care Associate with a proven track record of providing exceptional service. Skilled in teamwork, fast learning, and critical thinking. Associate with a strong background in problem-solving, critical thinking, and computer skills. Known for my ability to work effectively in a team and deliver excellent customer service. Experienced in time management and conflict resolution. Customer service-oriented professional with a background in events management and customer service. Possess advanced communication skills, creative problem-solving abilities, and a flexible, enthusiastic approach. Strong in critical thinking and time management. Highly responsible and reliable. A natural leader and team player with a talent for people management.
Overview
8
8
years of professional experience
Work History
team leader
Entrust disability service
12.2022 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Clerk
TCL Supply Chain
12.2021 - 03.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
customer service repersentive
Walmart
11.2019 - 06.2022
- Developed and implemented a customer service policy that improved customer service and resulted in great service in customer satisfaction
crew member
McDonalds
08.2018 - 06.2019
- Customer service, cleanliness, food preparation and hygiene.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Team Member
Burger King
09.2016 - 11.2017
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
truck dispatch and freight broker training certificate -
Truckadium
03.2024
High School Diploma -
Holy Trinity High School
06.2018
Skills
- Leadership Expert
- Customer service Expert
- Critical thinking Expert
- Teamwork Expert
- Time management Expert
- Problem-solving Expert
- Communication skills Expert
- Teamwork and Collaboration
- Team Supervision
Languages
English
Hindi
Malayalam
Timeline
team leader
Entrust disability service
12.2022 - Current
Clerk
TCL Supply Chain
12.2021 - 03.2023
customer service repersentive
Walmart
11.2019 - 06.2022
crew member
McDonalds
08.2018 - 06.2019
Team Member
Burger King
09.2016 - 11.2017
truck dispatch and freight broker training certificate -
Truckadium
High School Diploma -
Holy Trinity High School