Jasmin Santhmayor
Summary
Experienced Senior Software Engineer with 3.6 years of expertise in Salesforce, Sales Cloud, Service Cloud, and development life cycle management. Currently pursuing project management coursework to blend developer and management skills effectively. Passionate about driving project success through collaboration and innovation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital Engineering Engineer
NTT Data Company
10.2023 - 04.2024
- Led the sales support vertical for a support project, overseeing a team responsible for resolving customer cases related to Salesforce Sales Cloud.
- Managed and prioritized cases, ensuring timely resolution and adherence to service level agreements (SLAs).
- Utilized Salesforce Sales Cloud to track and manage customer cases, documenting resolutions and maintaining accurate records.
- Conducted Root Cause Analysis (RCA) for recurring issues, identifying underlying problems and implementing corrective actions to prevent future occurrences.
- Collaborated with cross-functional teams to address complex customer issues, providing technical expertise and guidance as needed.
- Developed and maintained standard operating procedures (SOPs) for the sales support vertical, ensuring consistency and efficiency in case resolution processes.
- Provided training and mentorship to team members, fostering professional growth and development within the organization.
Senior Software Engineer
Apisero Inc (NTT DATA Company)
10.2021 - 09.2023
- Led Salesforce implementation projects for financial and Enterprise Business Unit (EBU) clients, including Sales, Service, Experience, and Financial Cloud.
- Collaborated with stakeholders to gather and analyze business requirements, ensuring alignment between Salesforce solutions and client needs.
- Configured and customized Salesforce clouds to optimize sales and financial processes, enhancing customer relationships and driving business growth.
- Provided expert consultation to clients on best practices and customization options within Salesforce, ensuring maximum utilization of platform capabilities.
- Utilized Apex programming language to develop custom applications and functionalities tailored to clients' specific processes and workflows.
- Implemented agile methodologies to deliver scalable solutions on time and within budget, meeting or exceeding client expectations.
Software Engineer
Apisero Inc ( NTT Data Company)
10.2020 - 10.2021
- Spearheaded Salesforce Sales Cloud and Service Cloud projects, customizing org structures according to clients' needs.
Collaborated with cross-functional teams to gather requirements, design solutions, and implement customizations. - Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
Education
PGDM - Project Management - Information Technology
Seneca College of Applied Arts And Technology
North York, ON05.2025
Bachelor's in Engineering - Electronics And Communication Engineering
Mangalore Institute of Technology And Engineering
Mangalore, Karnataka09.2020
Skills
- Apex
- Project Planning
- Project Management
- Technical Leadership
- Salesforce Administration
- Salesforce Development
- Salesforce Flows
- SOQL
Certification
- Salesforce Certified Platform App Builder
- Salesforce Certified Advanced Administrator (SCAA)
- Salesforce Certified Administrator (SCA)
Timeline
Digital Engineering Engineer
NTT Data Company
10.2023 - 04.2024
Senior Software Engineer
Apisero Inc (NTT DATA Company)
10.2021 - 09.2023
Software Engineer
Apisero Inc ( NTT Data Company)
10.2020 - 10.2021
PGDM - Project Management - Information Technology
Seneca College of Applied Arts And Technology
Bachelor's in Engineering - Electronics And Communication Engineering
Mangalore Institute of Technology And Engineering
- Salesforce Certified Platform App Builder
- Salesforce Certified Advanced Administrator (SCAA)
- Salesforce Certified Administrator (SCA)
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