Jasmin Rubio
Stockton
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Library Assistant
SUSD
10.2023 - Current
- Gained strong understanding of various methods for cataloging books and other materials.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Maintained secure environment by monitoring visitors at front desk.
- Processed library card applications and maintained patron records with accurate contact information.
- Helped children select appropriate reading level library books.
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Located library materials, resources and technologies to fulfill patron requests.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Collected fees, fines and donations for balanced library finances.
Noon Duty Aide
SUSD
04.2023 - 10.2023
- Provided exemplary service to students, staff, and visitors.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Restocked condiments, beverages, and utensils per expected use levels.
- Implemented daily routines and activities to stimulate and engage children.
- Developed lessons and activities to promote children's physical and emotional development.
Collections Representative
Bank of Stockton
01.2022 - 04.2022
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Reasoned with customers and attempted to negotiate full balance payments.
- Analyzed customer financial statements to determine payment plans.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Advised debtors on payment options and set up payment plans.
- Received payments and posted amounts to customer accounts.
- Managed approximately 25 inbound and outbound calls daily.
- Researched account information to ensure accuracy of records.
Customer Service Representative
F&M Bank & Trust
10.2021 - 01.2022
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Excelled in exceeding daily credit card application goals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Set up and activated customer accounts.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted available products and services to customers during service, account management and order calls.
Personal Banker
Wells Fargo & Company
03.2018 - 10.2021
- Provided customer service to clients, including answering questions and resolving issues.
- Obtained credit records from various reporting agencies to open new accounts.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Created strategic financial solutions to suit individualized client needs.
- Identified transaction errors for unbalanced debits and credits.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Entered new account information into computers and filed related forms and other documents.
Bank Teller
Wells Fargo & Company
09.2016 - 03.2018
- Explained bank services, financial products and applicable fees to customers.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed cash handling duties including counting currency, coins and checks.
- Received and counted daily inventories of cash, drafts and checks.
- Resolved problems or discrepancies concerning customers' accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Prepared official checks for customer and internal bank needs.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Welcomed customers and offered pleasant service during entire transaction.
Education
High School Diploma -
Franklin High School
Stockton, CA05.2015
Skills
- Professional verbal and interpersonal communication skills
- Bilingual (english/ spanish)
- Ability to create a positive work environment
- Passionate believer in coaching, motivating and developing team members
- microsoft word, excel, and outlook
- four years of customer experience
- six years of banking experience
- Reading and teaching
- Sorting and processing donations
- Cataloging of materials
- Reading programs
- Skilled researcher
- Circulation processes
- Damaged book removal
- Processes and procedures
- Cataloging and shelving
- Library technology
Certification
- Certified Paraprofessional
Education and Training
other
Languages
Spanish
Full Professional
Timeline
Library Assistant
SUSD
10.2023 - Current
Noon Duty Aide
SUSD
04.2023 - 10.2023
Collections Representative
Bank of Stockton
01.2022 - 04.2022
Customer Service Representative
F&M Bank & Trust
10.2021 - 01.2022
Personal Banker
Wells Fargo & Company
03.2018 - 10.2021
Bank Teller
Wells Fargo & Company
09.2016 - 03.2018
High School Diploma -
Franklin High School