Jasmin Rodriguez
Rancho Cucamonga
Summary
Accomplished in elevating customer satisfaction and driving sales growth, I leveraged relationship-building and CRM software expertise at Top Flight Assistance to surpass sales targets. My proactive approach in complaint handling and contract negotiation has consistently fostered strong customer relationships and team collaboration, significantly contributing to the company's success.
Reliable Customer Service Executive/ Sales Representative used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Westprime Systems
Chino
03.2023 - 01.2025
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted customers with product returns or exchanges according to established guidelines.
- Responded promptly to emails sent by customers seeking assistance.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Processed orders accurately and efficiently in accordance with company policies.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Sales Development Specialist
Vakker Dental
Rancho Cucamonga
01.2022 - 03.2023
- Developed outbound sales strategies, including email campaigns, cold calling, and other lead generation tactics.
- Maintained up-to-date knowledge of all products available from the company's portfolio.
- Built relationships with key customers through proactive outreach and follow-up.
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
- Managed and updated prospect information in the CRM to ensure accuracy and relevancy.
- Responded promptly to inquiries from potential clients, providing information and assistance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Senior Sales Officer
Top Flight Assistance
San Bernardino
05.2019 - 01.2022
- Maintaining relationships with existing customers while seeking out new opportunities.
- Leading sales teams to achieve monthly and quarterly targets.
- Developing and executing strategies for achieving sales objectives.
- Supervising junior staff in their daily activities and providing guidance as needed.
- Handling customer complaints promptly and professionally.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Acted as a liaison between the customer and cross-functional internal teams.
- Negotiated contracts and closed agreements to maximize profit.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Drove revenue by cultivating successful client relations.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Education
Associate of Arts - Business Management
Mt. San Antonio College
Walnut, CA06-2019
Skills
- Relationship building
- Complaint handling
- Sales follow-up
- Contract negotiation
- Team collaboration
- Escalation control
- Live chat support
- Call center experience
- Customer relationship management
- Email management
- CRM software
- Time management
- Verbal and written communication
- Shipment processing
- Order processing
- Negotiation tactics
- Multi-tasking strength
- B2B sales and customer service
- Excellent people skills
- Professional demeanor
- Exceptional customer service
- Superb time management
- Cold calling
Timeline
Customer Service Executive
Westprime Systems
03.2023 - 01.2025
Sales Development Specialist
Vakker Dental
01.2022 - 03.2023
Senior Sales Officer
Top Flight Assistance
05.2019 - 01.2022
Associate of Arts - Business Management
Mt. San Antonio College