Jasmin Moreno-Tostado
Banning,CA
Summary
Detail-oriented Administrative and Customer Service Manager with a strong focus on team development and HR processes. Bring 6 years of functional customer service experience and 5+ years in a management position. Expert in streamlining onboarding pipelines—including talent acquisition, I-9 documentation, and orientation—while fostering continuous employee growth through the company training I provide to all employees. Recognized for exceptional organizational skills and the ability to manage multiple priorities seamlessly.
Overview
6
6
years of professional experience
Work History
Flight Attendant
American Airlines
04.2026 - Current
- Delivered exceptional customer service by addressing passenger needs and concerns effectively.
- Ensured compliance with safety protocols through thorough pre-flight briefings and inspections.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Assistant Store Manager
Tommy Hilfiger
Cabazon, CA
08.2020 - 04.2026
- Led team in achieving sales targets +KPI results through effective staff training and performance management.
- Received multiple customer surveys to assure our company NPS score was always above average
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Led recruitment initiatives, streamlining candidate selection processes through conducting large interviews for the company.
- Reduced payroll errors by conducting thorough audits and implementing corrective actions.
- Conducted quarterly meetings by creating organized agendas highlighting the important topics
Education
Bachelor of Science - Kinesiology - Allied Health Professions
California State University
CA12-2022
High School Diploma - undefined
Banning High School
CA05-2018
Skills
- Bilingual communication
- Goal-oriented mindset
- Team leadership
- Multi-tasking ability
- Customer service excellence
- Problem-solving skills
- Staff training and development
- Organizational proficiency
Accomplishments
- High School:
- Seal of Biliteracy Award (2018)
- National Honors Society (2017-2018)
- ASB Vice President (2018)
- Varsity HS Team Soccer Captain (2016-2018)
- Nominated for All-Star Soccer Classic Game (2018)
- Spanish Club President (2017-2018)
- M/W Soccer Club President (2018)
- College:
- Adult First Aid/CPR/AED Certified (2019)
- Coyote FC Women's Soccer Club Vice President
- Pre-Physical Therapy Club Vice President
- Hoffer Hero Scholarship Award (2018)
LANGUAGES
Spanish | Advanced
Timeline
Flight Attendant
American Airlines
04.2026 - Current
Assistant Store Manager
Tommy Hilfiger
08.2020 - 04.2026
High School Diploma - undefined
Banning High School
Bachelor of Science - Kinesiology - Allied Health Professions
California State University