Jasmin Kovacevic

To provide leadership, information and guidance in transportation service, operating efficiently and effectively, under periods of sustained pressure and emergency situations utilizing decision-making, strong oral communication, and social skills, as well as good sense and diversified experience as a resourceful employee in a growth-oriented environment, thriving on commitment, teamwork and responsibility.

• Supervised team of 80 to 100 staff members.
• Resolved product issue through consumer testing.
• Collaborated with team of 12 in the development of Route Improvement committee.

Important highlights

• Excellent communication and customer service skills developed over 13+ years of experience in dynamic, fast-paced environments. Extensive experience handling challenging situations arising from B-class vehicle operation, fielding questions from passengers and communicating with Transit Control Staff.
• Superb time management skills and meticulous attention to detail. Great track record of safe, on-time performance and schedule adherence. Detailed knowledge of transit operation in the Greater Toronto Area, including routings, service levels, schedules and connections to other transit networks.
• Familiarity with various TTC and ATU 113 policies, procedures and documents, including the Collective Agreement. Experience handling divisional board period sign ups in place of Queensway’s Shop Steward.
• Worked with a team including members of management and union representation to develop and codify Wheel trans dispatch protocols. Involvement with the selection process of new CAD/AVL systems.
• In 2011 Award of Excellence, 9 year safe driving award.