Jasmin Jimenez
Riverside
Summary
Customer Service Specialist with 10 years of experience in customer interaction and support roles. Proven ability to enhance client satisfaction through effective communication, problem-solving, and bilingual (English & Spanish) support. Seeking to leverage expertise in conflict resolution and CRM software proficiency to deliver exceptional service and foster positive customer relationships.
Overview
11
11
years of professional experience
Work History
Bank Teller
Provident Bank
Corona
07.2023 - Current
- Process banking transactions and manage cash operations, including balancing register drawers and reconciling cash reports for daily deposits.
- Ensure compliance with regulatory standards by auditing funds and resolving transaction-related inquiries with departments, vendors, and customers.
- Cultivate business relationships by communicating effectively with existing and potential customers, while maintaining organized operational and compliance documentation.
Server
Yaamava' Resort & Casino
San Bernardino
08.2022 - 04.2023
- Delivered exceptional guest service while efficiently managing high-volume orders and transactions in a dynamic environment.
- Maintained professionalism and ensured accuracy within a fast-paced, high-pressure setting.
- Enhanced team collaboration and guest satisfaction through excellent communication skills and adaptability.
Dental Receptionist
BR Dental
Rialto
07.2021 - 04.2022
- Coordinated patient scheduling, appointment confirmations, and insurance verifications, ensuring a seamless office workflow.
- Maintained accurate and confidential patient records, adhering to privacy regulations and handling sensitive information with discretion.
- Provided bilingual support to Spanish-speaking patients, enhancing communication and patient satisfaction.
Receptionist / Customer Service Associate
Banderas Energy Savings
Riverside
01.2017 - 07.2021
- Managed incoming communications and appointment scheduling, ensuring efficient organization and customer interaction.
- Performed clerical tasks, including filing and scanning, to support seamless daily operations.
- Delivered bilingual customer support, improving client satisfaction and service effectiveness.
Server / Waitress
Star Crab
Riverside
06.2015 - 08.2020
- Delivered exceptional customer service and coordinated large group reservations, enhancing guest experiences.
- Processed orders and payments using POS systems, ensuring accuracy and speeding up service.
- Managed multitasking and communication to uphold customer satisfaction during peak service periods.
Education
High School Diploma - General Education
La Sierra High School
Riverside, CASkills
- Banking Regulations
- Cash Handling
- Office administration
- Data Entry & Document Filing
- Record keeping
- Appointment scheduling
- Office software proficiency
- Confidentiality & HIPAA Awareness
- Customer conflict resolution
- Time Management
- Multitasking
- Bilingual communication
- Active Listening
- Clear communication
- Empathy skills
Timeline
Bank Teller
Provident Bank
07.2023 - Current
Server
Yaamava' Resort & Casino
08.2022 - 04.2023
Dental Receptionist
BR Dental
07.2021 - 04.2022
Receptionist / Customer Service Associate
Banderas Energy Savings
01.2017 - 07.2021
Server / Waitress
Star Crab
06.2015 - 08.2020
High School Diploma - General Education
La Sierra High School