Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Salon Centric Distribution Center
San Mateo
05.2011 - 12.2012
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Answered inbound calls, chats and emails to facilitate customer service.
Resolved customer complaints promptly and efficiently.
Personal Care Assistant
Silverado Senior Living
Belmont
06.2013 - 05.2019
Administered medication under supervision of a registered nurse or physician.
Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
Drove clients to doctors' appointments and social outings.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Maintained daily living standards by assisting clients with personal hygiene needs.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Supported bathing, dressing and personal care needs.
Security Officer
Allied Universal Security Services
Menlo Park
09.2019 - 03.2024
Responded to alarms and conducted investigations as required.
Searched individuals and baggage for weapons and other prohibited items.
Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Performed first aid and CPR when necessary during emergency situations.
Secured personnel and premises by inspecting buildings and patrolling property.