Jasmin Gering
Leduc,AB
Summary
Results-driven with a strong background in quality control and customer service at Voxcom Security. Achieved a 30% increase in team efficiency through strategic planning and crisis management. Skilled in conflict resolution and process optimization, ensuring continuous improvement and exceptional outcomes. Demonstrates expertise in communication and adaptability, contributing to successful business operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
Lifting Hearts Home Care
Leduc, Canada
06.2020 - Current
- Offering in home, personalized care to Seniors or those with Medical disabilities or limitations.
- Services such as cleaning, meal preparation and cooking, personal hygiene, appointment transportation, will run errands, and provide companion and compassion care in home, hospital or a long term care facility and so much more!
- I specialize in Dementia and Alzheimer's care as well as in home palliative care.
- I’m extremely hands on and hold myself to the utmost highest standard of care and compassion.
Quality Control Manager
Miquelon Meter
Edmonton, Canada
04.2016 - 12.2018
- Working as a team to put together documentation packages.
- Delegated tasks and provided feedback to direct reports; maintained personnel records.
- Reading X-rays as well as reading and transferring information from X-Ray reports.
- Completing daily data entry working with all forms of Microsoft Office.
- Performing audits on completed document packages to ensure there were no errors.
- Making changes and managing my own department to ensure the smooth operation of the Quality Control Department and Team.
Senior Customer Service Representative
BMO Bank of Montreal
Edmonton, Canada
12.2009 - 07.2015
- Managed other CSR’s and their duties; set goals, monitored performance, organized workflow.
- Delegated tasks and provided feedback to direct reports; maintained personnel records.
- Hired and trained new employees and ensured understanding of company policy and procedure.
- Received complaints and successfully resolved customer problems.
- Handled account transactions and promoted BMO’s products and services.
- Balanced cash and treasury; opened and closed the branch.
- Determined client’s needs and made referrals where appropriate.
Emergency Response Operator
Voxcom Security
Edmonton, Canada
07.2006 - 12.2009
- Responding to multiple alarm signals simultaneously.
- Worked closely with all Emergency Services and multiple Guard Service companies.
- Dispatching of Emergency Service or field personnel to take effective action.
- Prioritized alarm signals and responded quickly and efficiently while maintaining safety and security to those onsite or enroute.
- Thoroughly documented information accurately, answered questions and ensured the well-being of the caller and team.
- Relayed time-sensitive information quickly and clearly to ensure understanding and successful results.
- Dispatched emergency personnel according to priority or protocol via radio, phone and computer.
- Participated in quality assurance and debriefing of alarm response to enhance services and safety.
- Working as a team of two if it was a high priority alarm that required several dispatchers to provide several levels of services.
Education
End of Life Doula - Health Care Management
Douglas College
Edmonton, AB02-2023
High School Diploma -
Leduc Composite HighSchool
Leduc, AB04-2017
Medical Administrative Assistant - Edmonton
CDI College
Edmonton04.2006
Skills
- English proficiency
- Conflict resolution
- Strategic planning
- Decision-making
- Effective communication
- Crisis management
- Process optimization
- Typing accuracy
- Time management
- Problem-solving
- Teamwork
- Attention to detail
- Multitasking ability
- Customer service excellence
- Work under pressure
- Punctuality
Volunteer Achievements
- Edmonton Region Representative, Skate Canada Sections AB-NWT/Nunavut
- President, Leduc Figure Skating Club
- Member At Large, Alberta Figure Skating Foundation
- Vice President, Leduc Art Club
- Chairwoman, United Church Christian Development Committee
- Committee Representative, St. David's United Church Council
- Treasurer, United Church Women of St. David's United Church
- Co-Coordinator of Funerals, United Church Women of St. David's United Church
- Volunteer Coach, Over 10 years of experience with Children's programs in both Gymnastics and Figure Skating.
- Sub-Committee Member, Within the Church to help bring services to those in need.
Awards
- Superior Customer Service Award, 2012
- Sales Achievement Award, 2014
Certification
First Aid
References
Available upon request
Timeline
Owner
Lifting Hearts Home Care
06.2020 - Current
Quality Control Manager
Miquelon Meter
04.2016 - 12.2018
Senior Customer Service Representative
BMO Bank of Montreal
12.2009 - 07.2015
Emergency Response Operator
Voxcom Security
07.2006 - 12.2009
End of Life Doula - Health Care Management
Douglas College
High School Diploma -
Leduc Composite HighSchool
Medical Administrative Assistant - Edmonton
CDI College