Jasmin Galicia

My responsibilities as a guest service receptionist were attending to the incoming and outgoing calls made by spectators, guests and third party vendors In addition, I focused on guest support by providing event information and resolving guests' concerns. My responsibilities included distributing the mail and packages within the complex. scheduling meeting and appointments and completing data entry such as expense estimates for our athletic events through the use of Microsoft Office.

Managed front desk operations, ensuring seamless guest check-in and check-out experiences.

Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Coordinated event logistics with internal teams to enhance guest satisfaction during events.

Assigned positions to staff for greeting guests, ushering them to their seats, and fulfilling ticketing transactions during the event. If an issue occurred or if there was an escalation of the event, I would address the issue at hand and follow proper protocol.

Assisted in crowd management to ensure safety and comfort for event attendees.

Provided clear directions and information to guests regarding event schedules and venue facilities.

Coordinated with event staff to facilitate seamless entry processes and minimize wait times.

As a home and beauty team associate, it is my job to take care of the customers and create merchandising. In addition, I also move incoming merchandise out to the sales floor and create seasonal display features to meet the needs of the customer.

Utilized Paciolan system to facilitate event ticket sales. Used clerical skills, enforced customer service, and analytical skills. Managed monetary transactions while ensuring PCI compliance and adhering to cash handling practices. I collected and practiced record keeping of sale transactions, event information and patron information. Assisted with incoming and outgoing customer calls and emails. I resolved customer concerns, requests in a timely, courteous and informed manner.

Managed ticket sales and reservations using Box Office software to ensure accurate transactions.

Trained new staff on box office procedures, enhancing team efficiency and customer service quality.

Streamlined ticketing processes by implementing best practices, reducing wait times for patrons.

• Dean's List [Winter, 2022] [Spring, 2022]