JASMIN FLOWERS
Los Angeles
Summary
Customer-focused service professional with 7+ years of experience across airport operations, luxury retail, and high-volume environments. Proven ability to manage complex customer interactions, support team operations, train new hires, and maintain service excellence under pressure. Recognized for professionalism, problem-solving, and strong communication. Seeking higher-level roles in airport operations, luxury retail leadership, or client experience management.
Overview
8
8
years of professional experience
Work History
Ambassador
Clear
Los Angeles
03.2025 - Current
- Delivered high-touch customer experiences in a fast-paced airport environment, supporting passenger flow and premium member engagement.
- Assisted travelers with identity verification processes while maintaining strict compliance and security standards.
- De-escalated high-stress situations professionally, ensuring positive outcomes and customer satisfaction.
- Supported team coverage during peak periods and operational shortages.
- Trained and guided new ambassadors on service standards and best practices.
Sales Associate
Pandora Jewelry
Century City
02.2023 - 03.2025
- Consistently delivered personalized, luxury-level customer service to drive repeat business and brand loyalty.
- Met and supported team sales goals through product knowledge and consultative selling.
- Handled high-volume cash transactions with accuracy and accountability.
- Built lasting client relationships through trust, communication, and follow-up.
Sales Assistant
Nordstrom
Century city
02.2022 - 12.2022
- As a Nordstrom Specialist I provide excellent customer service skills to hundreds of shoppers every day.
- I maintain to keep the sales floor neat and orderly, I often rearrange and organize shelves and racks, lay out new products, and build merchandise displays.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Handled cash register operations, including payments, returns, and exchanges.
- Managed daily operations of store when supervisors were absent.
Wheelchair Agent
Delta
Los Angeles
05.2021 - 08.2021
- Helped customers enter airplane, locate seat and stow luggage.
- Assisted customers with baggage claims.
- Greeted customers, answered questions and discussed services.
- Greeted passengers and provided boarding instructions.
Key Holder
Mini Miochie
Pacific Palisades
03.2019 - 09.2020
- Opened and closed store operations, including alarms, cash handling, and daily reporting.
- Supervised staff, supported cashiers, and ensured excellent customer service standards.
- Managed inventory, replenishment, and store organization.
- Resolved customer concerns independently, increasing satisfaction and retention.
Point of Sale Specialist
Bloomingdale's
Santa Monica
06.2018 - 12.2018
- This position is responsible for being a leader in superior sales execution, providing an outstanding shopping experience to our guest through product knowledge, trend awareness and exceptional guest care.
- Installed, configured, tested, and maintained POS hardware including cash drawers, scanners, printers, monitors and credit card terminals.
- Developed and maintained strong customer relationships through excellent customer service skills.
Sale Associate
Hennes & Maritza
Los Angeles
09.2017 - 04.2018
- Greeted customers and ascertained what each customer wanted or needed.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Recommended, selected, and helped locate or obtain merchandise based on customer needed and desired.
- Computed sales, total purchases, and received and processed payments & answered customer service questions.
Education
High School Diploma -
Crenshaw high
Los AngelesSkills
- Customer Experience & Conflict Resolution
- Airport & High-Volume Operations
- Team Training & Onboarding
- POS & Cash Management
- Sales Performance & Goal Achievement
- Safety & Accessibility Awareness
- Client Relationship Management
- Time Management in Fast-Paced Environments
- Professional Communication
Timeline
Ambassador
Clear
03.2025 - Current
Sales Associate
Pandora Jewelry
02.2023 - 03.2025
Sales Assistant
Nordstrom
02.2022 - 12.2022
Wheelchair Agent
Delta
05.2021 - 08.2021
Key Holder
Mini Miochie
03.2019 - 09.2020
Point of Sale Specialist
Bloomingdale's
06.2018 - 12.2018
Sale Associate
Hennes & Maritza
09.2017 - 04.2018
High School Diploma -
Crenshaw high