Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmin Emery-Wookey

Toronto,ON

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Body Energy Club

Vanessa Campbell
Vancouver, BC
04.2023 - 09.2023
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with a strong work ethic.

Service Associate

Thermodynamix
07.2021 - 07.2022
  • Suggested additional services to customers in order to meet upsell goals.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Boosted productivity by offering skilled administrative assistance and client support.
  • Developed estimates by costing materials, supplies, and labor.
  • Unloaded, loaded and stocked merchandise.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Responded to customer calls and emails to answer questions about products and services.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.

Server

The Bike Shed, Restaurant/Club
07.2019 - 12.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked guests' identification before serving alcoholic beverages.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

One-Year Applied Performing Arts Diploma - Classical And Contemporary Performing Arts

Cambridge School of Visual And Performing Arts
Cambridge, UK
06.2018

Skills

  • Customer Service Excellence
  • Till Counting
  • Handling Returns
  • Payment Processing
  • Customer Support
  • Stock Management Proficiency
  • Call Control
  • Generating Receipts

Timeline

Body Energy Club

Vanessa Campbell
04.2023 - 09.2023

Service Associate

Thermodynamix
07.2021 - 07.2022

Server

The Bike Shed, Restaurant/Club
07.2019 - 12.2019

One-Year Applied Performing Arts Diploma - Classical And Contemporary Performing Arts

Cambridge School of Visual And Performing Arts

Similar Profiles

CREATE PROFILE
Jasmin Emery-Wookey