Jasmin Dovgopol
Coquitlam,Canada
Summary
Highly organized and analytical administrative professional, experienced in financial transaction processing, report generation, data analysis, and cross-department support in a regulated university environment. Adept at analyzing reports, identifying discrepancies, improving workflows, and maintaining accurate records. Skilled in stakeholder communication, problem-solving, and supporting operational efficiency, seeking to leverage analytical strengths in a business analysis role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registrar's Office Service Specialist I
Trinity Western University
08.2025 - Current
- Analyze financial and student account reports to identify discrepancies, and ensure data accuracy across systems.
- Utilize Salesforce to obtain student data, PII, and documents.
- Generate reports using CloverDX and Aqueduct to support registration, account processing, and academic records.
- Manage student financial accounts: process payments, reconcile end-of-day balances, and perform detailed account adjustments.
- Maintain precise financial and academic record documentation, while ensuring compliance with privacy legislation.
- Provide analytical support for student inquiries by reviewing account histories, system logs, and documentation to resolve issues.
- Support academic records processes such as data entry, registration updates, and contract adjustments.
- Utilize Aqueduct, Salesforce, Jenzabar One, and MyCreds to retrieve, analyze, and update student information.
- Collaborate with Finance, Admissions, Housing, IT, and Student Services to resolve account discrepancies and streamline workflows.
- Educate students on navigating online self-service tools and portals to reduce support tickets and improve user efficiency.
Admissions Intern
Trinity Western University
Langley, BC
05.2025 - 07.2025
- Utilized Salesforce to keep record of communication with student
- Conducted outreach to prospective students through calls, enhancing engagement and interest in Trinity Western University.
- Managed front desk operations, ensuring a welcoming environment for visitors, and efficient handling of inquiries.
- Organized and led campus tours and camp visits, providing valuable insights into the university experience.
- Provided administrative support to enhance the efficiency of the admissions office.
- Responded promptly to inquiries from prospective students via phone or email.
- Coordinated events related to recruitment and admissions activities.
Office Assistant
Daybreak Point Bible Camp
, Canada
05.2023 - 09.2023
- Managed office inventory, supplies, and equipment for daily operations.
- Supported administrative workflows by preparing documents, reports, and spreadsheets.
- Coordinated email communication with staff and volunteers.
- Assisted with record gathering, data entry, and documentation management.
- Provided reliable administrative support in a fast-paced seasonal environment.
Front Desk Attendant
Trinity Western University
, Canada
10.2022 - 04.2023
- Provided front-line reception and visitor support, maintaining a welcoming environment.
- Operated multi-line phone systems to route inquiries and connect callers to appropriate departments.
- Directed visitors to campus resources and assisted with Zoom sessions as needed.
- Supported departmental communication and contributed to positive guest experiences.
Swim Coach
Swim Fins
, Canada
07.2020 - 01.2023
- Delivered swim instruction to students across various ages and skill levels.
- Ensured safety and control of class participants and maintained vigilant supervision.
- Planned and executed lesson plans tailored to different ages and skill levels.
- Prepared and organized equipment before and after classes to maintain operational readiness.
- Communicated safety updates and student progress to the site director.
- Mentored new coaches on effective instructional methods.
Lifeguard
Daybreak Point Bible Camp
, Canada
06.2022 - 09.2022
- Monitored camper safety around waterfront areas.
- Responded quickly to emergencies, performed first aid/CPR, and coordinated hospital transport when required.
- Maintained first aid supplies and ensured safety compliance.
- Assisted swimmers in distress and enforced waterfront rules.
- Canada
Music Teacher Assistant
British Columbia Christian Academy
, Canada
09.2021 - 01.2022
- Assisted teachers in preparing instructional materials and classroom setups.
- Enforced classroom rules and helped maintain structured learning environments.
- Supported small group instruction and demonstrated activities for students.
- Provided organizational support by arranging desks, materials, and displays.
Education
Bachelor of Arts - Psychology
Trinity Western University
Langley05-2025
Skills
- Report analysis and data interpretation
- Financial transaction reconciliation
- Accuracy and documentation
- Student information systems management
- Salesforce and Jenzabar One proficiency
- Reporting tools expertise
- CloverDX and Aqueduct utilization
- Record management and data analysis
- Stakeholder support and problem-solving
- Workflow improvement strategies
- High-volume task prioritization skills
- Microsoft Office Suite proficiency
Additional Information
Strong teamwork and collaboration skills, Ability to work under pressure and manage multiple priorities, Committed to professional growth and continuous improvement
Languages
English
Full Professional
Russian
Full Professional
Certification
Google Advanced Data Analytics Professional Certificate
Timeline
Registrar's Office Service Specialist I
Trinity Western University
08.2025 - Current
Admissions Intern
Trinity Western University
05.2025 - 07.2025
Office Assistant
Daybreak Point Bible Camp
05.2023 - 09.2023
Front Desk Attendant
Trinity Western University
10.2022 - 04.2023
Lifeguard
Daybreak Point Bible Camp
06.2022 - 09.2022
Music Teacher Assistant
British Columbia Christian Academy
09.2021 - 01.2022
Swim Coach
Swim Fins
07.2020 - 01.2023
Bachelor of Arts - Psychology
Trinity Western University