Jasmin Cortez
Los Angeles
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients, cohorts and leadership. Motivated to maintain the highest level of professionalism to guarantee satisfaction with my performance and contribute to the company’s overall successes. Articulate, enthusiastic and results-oriented with demonstrated abilities for positive outcomes and in cultivating relationships and trust in this challenging and sensitive line of business.
Overview
6
6
years of professional experience
Work History
Lead Care Manager (Enhanced Care Management)
County of Los Angeles Public Health
07.2025 - Current
- Reached out to potentially ECM-eligible clients to ascertain interest in ECM enrollment.
- Conducts initial and ongoing eligibility and health/social service needs assessments.
- Interviews and identifies clients and family's support, healthcare and behavioral needs.
- Develop comprehensive, individualized, family-centered care plans.
- Introduces and links families with social, supportive, and wrap-around services and benefits.
- Convenes team conferences, as necessary, with the clients/families care management providers and support network.
- Monitor clients/families progress towards care plan goals and assists them where they encounter challenges.
- Help families embrace healthy lifestyle choices and self-management skills-building.
- Maintained contact with the families through electronic communications and personal visits.
- Kept informed of community, mental health, and welfare resources and the variety of programs offered by each.
- Occasionally accompany families to service visits when of significant importance.
- Assist the client and family members with environmental difficulties precipitated by the client's condition, by arranging for childcare services, assisting to secure homemaker or attendant care services.
- Assure clients are provided with necessary equipment, supplies, prosthetic devices, braces, and appliances.
- Coordinates with the ECM LVNs to ensure that the clients are accessing appropriate/responsive health care.
ReEntry Navigator (Medical Case Worker)
County of Los Angeles Department of Public Health
01.2025 - 05.2025
- Provide intensive linkage services to HIV-positive clients within the LA Sheriffs Department jails upon release.
- Build rapport with the client during incarceration period, reach agreements for medical linkage plans, coordinate with internal programs (Custody PHIs, LRP, etc.) and external partners (CHS, ODR, etc.), maintain contact with the client, review medical records, continually update release planning, provide client support when released, locate client in the field to connect client with HIV medical specialty services and medical case management when possible, and help resolve immediate needs.
- Conduct field visits- including correctional settings, client residences, clinics and other providers, and to DHSP headquarters.
- Transport clients to medical appointments when needed.
- Supported positive health behaviors in patients through education about disease prevention, self-management techniques, and available community resources.
- Maintained patient confidentiality in accordance with HIPAA regulations and ethical guidelines, protecting sensitive personal information at all times.
- Provided crisis intervention support for individuals experiencing acute psychological distress when necessary during emergencies or unexpected events affecting their overall wellbeing.
- Assisted patients in navigating the healthcare system, advocating on their behalf and ensuring access to appropriate resources.
- Empowered patients to make informed decisions about their healthcare options by providing clear explanations of diagnoses, treatments, risks, and benefits.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Conducted comprehensive patient assessments and evaluated patient care plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Assessed risk factors of patients and made referrals for further services.
Re-Entry Navigator (Medical Case Worker)
County of Los Angeles Department of Public Health
01.2025 - 05.2025
- Provide intensive linkage services to HIV-positive clients within the LA Sheriffs Department jails upon release..
- Build rapport with the client during incarceration period, reach agreements for medical linkage plans, coordinate with internal programs (Custody PHIs, LRP, etc.) and external partners (CHS, ODR, etc.), maintain contact with the client, review medical records, continually update release planning, provide client support when released, locate client in the field to connect client with HIV medical specialty services and medical case management when possible, and help resolve immediate needs.
- Conduct field visits- including correctional settings, client residences, clinics and other providers, and to DHSP headquarters.
- Transport clients to medical appointments when needed.
- Supported positive health behaviors in patients through education about disease prevention, self-management techniques, and available community resources.
- Maintained patient confidentiality in accordance with HIPAA regulations and ethical guidelines, protecting sensitive personal information at all times.
- Provided crisis intervention support for individuals experiencing acute psychological distress when necessary during emergencies or unexpected events affecting their overall wellbeing.
- Assisted patients in navigating the healthcare system, advocating on their behalf and ensuring access to appropriate resources.
- Empowered patients to make informed decisions about their healthcare options by providing clear explanations of diagnoses, treatments, risks, and benefits.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Conducted comprehensive patient assessments and evaluated patient care plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Assessed risk factors of patients and made referrals for further services.
PRHS Bilingual Case Aide Lead/Supervisor
Compass Connections
10.2022 - 01.2025
- Adhere to all Office of Refugee Resettlement Federal & State guidelines
- Maintain and ensure confidentiality
- Oversee Case Aides for West and Clinical West Regions
- Input case sensitive information from UC Portal to Salesforce
- Accepting and Closing Post Release and Home Study cases
- Distribution of project case load / case load assignment
- Ensure efficiency and accuracy of all case loads
- Ensure timeliness of home study census and case load close outs within 10 day parameter
- Review all home study census and provide final recommendation
- Monitor closing reports and closing report submissions to ensure program compliance with federal standards
- Training and Interviewing Case Aides.
Caregiver
In-Home Support Services (IHSS)
09.2019 - 10.2023
- Provide all in-home custodial support services including safe transfer, personal hygiene, cooking, cleaning and laundry
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Manage and coordinate all medical services and specialist referrals
- Assess cognitive / mental status to determine need for immediate medical interventions.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Transported client to and from medical appointments with safety and efficiency.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patient throughout their day-to-day life.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Issued medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored patient's overall health and well-being while documenting significant changes.
- Collaborated with healthcare team members to develop personalized care plan for patient, resulting in tailored support and improved wellbeing.
Transportation Specialist
MVM Inc.
06.2021 - 10.2022
- Coordinate and safely transport (via air and ground) unaccompanied minors to reunify them with their families/sponsors
- Conduct health assessments for allergies and/or any medical conditions (pregnancy, asthma, any antibiotics needed, etc.)
- Evaluate for mental, emotional, behavioral, and cognitive stability and appropriateness
- Ensure minor's safety depending on results of evaluations performed
- Evaluate language proficiency of sponsors and minors to determine resources necessary
- Deescalate and mitigate all crisis that arose during reunification journey
Education
High School Diploma -
Middle College High School
Los Angeles, CA07.2010
Skills
- Understanding Clients/Minors' Needs
- Culturally oriented
- Communication - Verbal & written Strong interpersonal skills
- Bilingual English / Spanish fluency
- Case Management
- Efficient and Detail Oriented UC Portal / ORR Guidelines Savvy
- Strong leadership skills
- Computer Savvy
- Building Client Trust Reliable
- Organizational Skills
- Conflict Resolution
- Cultural Sensitivity
- Client Advocacy
- Attention to Detail
- Quality Assurance
- Multitasking
- Team Management
- Trauma-Informed Care
- Motivational Interviewing
- HIV Knowledge
Timeline
Lead Care Manager (Enhanced Care Management)
County of Los Angeles Public Health
07.2025 - Current
ReEntry Navigator (Medical Case Worker)
County of Los Angeles Department of Public Health
01.2025 - 05.2025
Re-Entry Navigator (Medical Case Worker)
County of Los Angeles Department of Public Health
01.2025 - 05.2025
PRHS Bilingual Case Aide Lead/Supervisor
Compass Connections
10.2022 - 01.2025
Transportation Specialist
MVM Inc.
06.2021 - 10.2022
Caregiver
In-Home Support Services (IHSS)
09.2019 - 10.2023
High School Diploma -
Middle College High School
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