JASMIN CARRANZA
Los Angeles
Summary
Empathetic and dedicated professional with strong communication skills and a solid understanding of customer needs. Skilled in conflict resolution and problem-solving, I foster positive relationships to enhance customer satisfaction and loyalty. Passionate about transitioning my expertise into working with kids and families, aiming to make a meaningful impact while supporting their growth and well-being.
Overview
2026
2026
years of professional experience
Work History
BearWear Floor Replenishment Manager
ASUCLA
06.2024 - Current
- Improved inventory management by implementing efficient replenishment strategies and monitoring stock levels.
- Supported company growth initiatives through proactive involvement in new product launches projects.
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Labeled, organized and located inventory items in staging areas or on shelves according to styles, brands, and location.
- Trained new staff on job duties, company policies, and safety procedures.
Supervisor
UCLA Store- Bearwear
- Supervised daily and delegated tasks to coworkers
- Managed returns, department charges, customer calls and created daily schedules
- Train new employees, providing feedback and performance reports
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
UCLA Textbook Buyback
- Operated the cash register, managed inventory, and restocked shelves
- Responsible for assisting customers in finding/ordering books
- Assisted customers in locating and ordering textbooks
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Intern
Gil Cedillo Campaign
- Conducted voter outreach through phone calls and neighborhood canvassing to promote councilmember Gil Cedillo
- Installed campaign yard signs and distributed promotional materials (e.g., flyers)
Intern
The Intern Project
- Created social media posts and graphic designs
- Attended workshops for college preparation
Education
Bachelor of Science - Sociology
University of California, Los Angeles
06-2024
Skills
- Bilingual in English & Spanish
- Proficient with MS Word, Excel, PowerPoint
- Training and mentoring
- Staff management
- Customer service
- Goal oriented
Timeline
BearWear Floor Replenishment Manager
ASUCLA
06.2024 - Current
Supervisor
UCLA Store- Bearwear
Customer Service Representative
UCLA Textbook Buyback
Intern
Gil Cedillo Campaign
Intern
The Intern Project
Bachelor of Science - Sociology
University of California, Los Angeles
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