Jasmin Ali
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Property Manager
City Housing Hamilton
Hamilton, ON
07.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Enhanced security measures, significantly reducing incidents on property premises.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Property Manager
Niagara Peninsula Homes Inc.
Welland, ON
01.2004 - 07.2023
- Manage 3 non-profit co-operative housing totaling to 173 units. Primarily supervising property mandates, by-laws and procedures to ensure all properties act in accordance with policy regulations.
- Oversee property-related budgets of up to 2.3 million dollars, accounting for housing payments, invoices, and bookkeeping to align expenditures with accounting practices.
- Lead in addressing and investigating tenant concerns and crisis situations. Problem-solving tenant inquiries and incidents to enhance the living environment of all members.
- Responsible for assessing housing eligibility and complex applications to provide a fair and equitable outcome to all applicants.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Streamlined rent collection processes, significantly reducing late payments.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Enhanced security measures, significantly reducing incidents on property premises.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
Bachelor of Arts - Social Work
University of Greenwich
Skills
- CERTIFICATIONS:
- Institute of Housing Management Certificate in Human Relations
- LANGUAGES: English, Somali and Arabic
- Tenant relations
- Rent collection
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Multi-family property management
- Property management expertise
Affiliations
- Victims Services Support
- Hamilton Regional Police
- Hamilton, ON
- January 2022-Present
- Institute of Housing Management
- Committee Member
- Toronto, ON
- September 2018 – July 2025
Languages
Arabic
Full Professional
Somali
Full Professional
English
Full Professional
Certification
- Certified Property Manager, IHM - 2018
Timeline
Property Manager
City Housing Hamilton
07.2023 - Current
Property Manager
Niagara Peninsula Homes Inc.
01.2004 - 07.2023
Bachelor of Arts - Social Work
University of Greenwich