Jasmin Alcazar
Rancho Cucamonga
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in strategic problem-solving and technical proficiency, I've significantly improved service quality by employing advanced analytics and fostering positive member experiences. My approach combines informed professionalism with a highly motivated attitude, driving success and compliance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Member Service Rep II
Wescom
02.2024 - Current
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Produce high quality, accurate work with minimal errors, oversights and outages
Member Service Rep. II
Schools First FCU
11.2018 - 01.2024
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Fraud Analyst
Co-Op Financial Services
02.2018 - 10.2018
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
Teller
Chase Bank
02.2017 - 08.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and reported suspicious activity in line with bank security policies.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Education
High School Diploma -
Upland High School
06-2016
Skills
- Conflict Resolution
- Technical Proficiency
- Informed Professional
- Strategic Problem Solver
- Highly Motivated
Languages
Spanish
Timeline
Member Service Rep II
Wescom
02.2024 - Current
Member Service Rep. II
Schools First FCU
11.2018 - 01.2024
Fraud Analyst
Co-Op Financial Services
02.2018 - 10.2018
Teller
Chase Bank
02.2017 - 08.2018
High School Diploma -
Upland High School
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